Minimum Education Required: High School Diploma. Emphasis in customer service, knowledge of healthcare setting, or equivalent of education and job related experience.
Minimum Experience Required: Basic working knowledge of hospital operations and outpatient facility operations
Licensure/Certification Required: N/A
Skills required (if applicable): Must possess good mental and health, hearing and visual acuity to carry out Screener responsibilities. Must be able to multi-task, problem solve, and maintain composure when dealing with stressful situations and utilizes appropriate resources.
Must possess interpersonal and communication skills at all times to effectively and professionally represent IRMC. Ability to adapt and implement rapid changes to protocols. Flexibility with the schedule and hours worked.
The Screener is responsible for knowledge of screening protocols of hospital staff, patients and guests due to COVID-19. Creates the first impression of the Hospitals services to patients, family members, and other external customers.
The Screener must be able to articulate information/screening questions in a manner that employee patients, and visitors can understand while maintaining the highest level of customer service. The screener follows Hospital guidelines in the handling of medical and security emergencies. Works closely with guest services to return X-rays, halter monitors, oximeters, lifelines, etc. to issuing departments when they are dropped off at the front entrance. Assists patients as needed.
Indiana Regional Medical Center