Medical Screener - Reception Technician (Customer Service)

CSL Behring Riviera Beach , FL 33404

Posted 3 weeks ago

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels.
2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.
4 May answer the telephone and answer callers question or transfer call to appropriate staff member.
5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
6 Alerts Group Leader or Supervisor of donor flow issues.
7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
8 Understands the policies and procedures associated with hyper immune programs at the center if applicable.
9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
10 Maintains confidentiality of all personnel, donor and center information.
11 May be cross-trained in other areas to meet the needs of the business.
12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
13 Perform other job-related duties as assigned.

Education

  • High school diploma or equivalent required

Experience

  • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience

  • Must be able to perform basic math calculations

Working Conditions

(physical & mental requirements)

  • Ability to understand, remember and apply oral and/or written instructions

  • Ability to understand and follow basic instructions and guidelines

  • Must be able to see and speak with customers and observe equipment operation.

  • Occasionally perform tasks while standing and walking up to 100% of time

  • Reach, bend, kneel and have high level of manual dexterity

  • Occasionally be required to lift and carry up to 25 pounds

  • Fast paced environment with frequent interruptions

  • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

  • Required to work overtime and extended hours to support center operational needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

Worker Type:

Employee

Worker Sub Type:

Regular


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Master Temporary Customer Service Representative

Family Dollar Stores, Inc.

Posted 1 week ago

VIEW JOBS 7/9/2019 12:00:00 AM 2019-10-07T00:00 General Summary: As part of Family Dollar's Temporary Staff, you will be responsible for providing exceptional service to our customers. Under the direction of the Store Manager or Team Lead, you will participate in the store set up, execution and timely completion of the remodel and/or renovation. This is a temporary assignment. Principle Duties & Responsibilities: * Provides great customer engagement in positive and approachable manner. * Assists in maintaining a clean, well-stocked store for customers during their shopping experience. * At the direction of the Store Manager or Team Lead, builds fixtures and stocks merchandise. * Assists in unloading of merchandise from delivery truck, organizes merchandise, and transports merchandise from stockroom to sales floor. * Independently stocks shelves and recovers merchandise in the store. * At the direction of the Store Manager or Team Lead, assists in building a clean, well-stocked store for customers. * Remains constantly aware of customer activity to ensure a safe and secure shopping environment. * Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer some experience working with people and general public; Work in retail, hotel, restaurant, grocery or drug store environment is preferred. Physical Requirements: Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work a flexible schedule to include days, evenings, weekends and holidays. Skill & Competencies: Customer Focus, Developing Potential, Strong Organizational Skills,Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Family Dollar Stores, Inc. Riviera Beach FL

Medical Screener - Reception Technician (Customer Service)

CSL Behring