Medical Records Supervisor

Position Information

Classification Title IT Technical/Paraprofessional/Professional FLSA Non-Exempt FTE 1.0 Minimum Qualifications

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Proven experience in a medical records setting. Supervisor experience, experience answering multi-line phone, assisting callers with a variety of requests while attending to internal technicians, clinical students and faculty with medical record requests.

Position Summary

This position will be responsible for managing the day to day operations of the Medical Records unit, including being the first point of contact for 5 direct report employees. The Medical Records supervisor will be responsible for special case issues of the department, including transfers of ownership, record cleanup (duplication of clients and patients) and assisting in legal issues. This position will assist in training new users in navigating Vetview and Instinct (the medical records platforms for the hospital) and provide first level support for end users, such as login issues and basic functionality. As the data infrastructure and automation of the medical records process continues to evolve within the Veterinary Teaching Hospital, this position will impact and work to improve integrity of data and process efficiency.

Knowledge, Skills, Abilities and/or Competencies

1.Knowledge of information technology as it applies to medical records and hospital management.

2.Ability to utilize computer technology for all applications (Microsoft suite, VetView, etc.) in a manner that meets performance expectations.

3.Excellent communication, customer service, and interpersonal skills. Ability to maintain effective collaborative relationships with faculty, staff, clients, students, and other stakeholders.

4.Ability to apply knowledge of the standards, procedures, and regulations published by the Secretary of State that apply to medical records and knowledge of University System of Georgia Board of Regents document retention standards.

5.Proven experience in the effective management and development of an employee group. Skilled in the use of office management and supervision principles and procedures.

6.Retain, organize, and consistently focus on a large amount of detail and come to appropriate conclusions.

7.Function effectively in an environment of multiple and conflicting priorities and to arrive at effective decisions in short period of time.

8.Proven experience in learning and navigating records management software with preference to an animal hospital environment.

Physical Demands

Lift and carry up to 35 pounds, both assisted and unassisted. Sit for extended periods of time.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

• Supervise daily workflow of the Medical Records team of Administrative Associates that provide the daily tasks of managing the lifecycle of a patient's medical record with the VTH.
• reconciling/approving timecards and leave
• assist with interviewing/hiring new employees
• training new staff members
• prepare and deliver performance evaluations
• assist in performance management process in applying competency work standards in accordance with UGA/USG policies and procedures
• assist in employee progressive discipline up to termination in the event it occurs

Percentage of time 60 Duties/Responsibilities

• Manage the organization of special case issues of the Medical Records department, including transfers of ownership, record clean up and legal issues
• assist in training new users in navigating Vetview and Instinct (the medical records platforms for the hospital)
• provide first level support for end users in the medical records platforms, such as login issues and basic functionality.

Percentage of time 30 Duties/Responsibilities

• Responsible for ordering, organizing and distributing office supplies and chart jackets

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Kris Mitchell Recruitment Contact Email Krista.Mitchell@uga.edu Recruitment Contact Phone (706)542-4459

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume/CV

• Cover Letter

• List of References with Contact Information

Optional Documents

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.