Medical Records Operations Supervisor

QTC Management, Inc. Philadelphia , PA 19107

Posted 3 months ago

Job Summary:

Oversees the operational aspects of ongoing projects and serves as liaison between project management and planning, project team. Oversees the status of operational issues, schedules, and prepares reports. Monitors and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

Essential Duties and Responsibilities

  • Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service

  • Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions

  • Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations

  • Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees

  • Ensure the use of best practice workflows and operational excellence in activities are utilized

  • Direct the training of team members on workflow and contractual modifications expeditiously

  • Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process

  • Analyze and report on a monthly and quarterly basis operational statistics

  • Perform other duties and responsibilities as assigned

Competencies:

  • Possess excellent organizational and follow up skills, with a strong attention to detail

  • Possess and demonstrate skills necessary to analyze information, problems, procedures and situations

  • Strong working knowledge of case management programs

Education and/or Experience:

  • Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

IND1


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Medical Records Clerk FT Day Shift

Camp Recovery

Posted 3 weeks ago

VIEW JOBS 12/27/2019 12:00:00 AM 2020-03-26T00:00 Belmont Behavioral Hospital is a premiere provider of comprehensive treatment for mental health conditions and substance abuse problems. Having been in operation for over 75 years as one of the most prominent providers of behavioral healthcare treatment services, Belmont is proud to offer high quality and specialized programming options for children, adolescents, adults, and older adults who are suffering from psychiatric concerns and chemical dependency. The ideal candidate will: * Sort, file and collate a variety of medical records and information such as progress notes, treatment plans, nursing/clinical notes and discharge summaries into the patient's medical record. * Ensure medical records are complete, accurate and timely. * Research lost or missing records/information in accordance with established procedures. * Answer requests for medical records from outside agencies and third party sponsorship. * Provide record retrieval for storage facility when needed. * May communicate with transcriptionist or transcription vendor to resolve issues/errors regarding reports. Camp Recovery Philadelphia PA

Medical Records Operations Supervisor

QTC Management, Inc.