Medical Records Coordinator

Teledoc Quincy , MA 02170

Posted 2 months ago

Mission to Our Employees:

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, Teladoc Health directly delivers millions of medical visits across 175 countries each year through the Teladoc Health Medical Group and enables millions of patient and provider touchpoints for thousands of hospitals, health systems and physician practices globally. Ranked #1 among direct-to-consumer telehealth providers in the J.D. Power 2019 U.S. Telehealth Satisfaction Study and Best in KLAS for Virtual Care Platforms for 2020, Teladoc Health leverages more than a decade of expertise and real-time insights to meet the growing virtual care needs of consumers, healthcare professionals, employers and health plans.

We are committed to providing our Employees with a dynamic and collaborative work environment; there is equal opportunity for learning and personal growth. Creativity and innovation are encouraged. Above all, our mission-oriented employees will be treated with the same attention, respect, values and care that we provide to our clients and members.

Position Information:

The Medical Records Coordinator is responsible for managing all aspects of Medical Records collection, organization, management, tracking and returns in a fast paced, professional environment. The Coordinator contacts and builds relationships with external physicians' offices, imaging and medical facilities for medical records, tracks and sorts incoming information, organizes the records within each case and ensures quality and timeliness of case completion. Records pertinent to case management come in many forms including physician dictated clinic doctors' notes, image studies (x-rays, EGK, MRI/CT) x-rays and pathology slides all which need to be sorted, verified, uploaded, reviewed and in some cases, returned.

Additional Details About the Role:

  • Coordinate and oversee the collection and administration of medical records and related information from doctors' offices, hospitals and facilities

  • Work directly with clinical staff (RN's & MD's) to facilitate and expedite cases

  • Develop and maintain relationships with medical record facilities

  • Think creatively to prevent and mitigate case delays, influence external entities to secure medical records and files

  • Ensure timely and accurate follow-up of all assigned cases and facilities

  • Document case information timely, clearly and concisely

  • Ensure all casework and processes (Medical Records, Imaging and Specimen Samples) follow HIPAA compliant protocols with all parties encountered throughout the process

  • Ensure the highest quality and timeliness for outgoing Expert Opinion reports and communications

  • Maintain filing and storage systems as required for electronic and CDs and physical records

  • Other duties, as needed

To Succeed in This Role You Will Need:

  • 3 to 4 years' experience in fast paced office setting, clinical office/hospital is a PLUS

  • General understanding of medical terminology preferred

  • Proven track record of meeting deadline-oriented tasks

  • Proficient in technology including software programs such as Microsoft Word, Outlook & Excel

  • Experience with medical imaging software helpful but not required

  • Exceptional ability to focus on issue resolution in order to drive efficiencies

  • Excellent verbal, written and telephonic communication skills with the ability to explain concepts in a clear and articulate manner

  • Ability to influence others to achieve a positive result

  • Ability to multi-task and possess excellent organization and time management skills

  • Superior problem-solving skills with ability to make decisions confidently when information or guidelines are lacking

  • Ability to work independently and collaboratively as part of a team

  • Demonstrated ability to manage multiple, competing priorities

  • Comfortable recommending process changes to better achieve better experience for members

Educational Requirements:

  • Minimum of 2 years college

Compensation & Company Benefits (Here is some of the good stuff):

  • Very competitive salary & equity compensation

  • Excellent health, dental, vision coverage

  • 401k benefits with 4% employer matching contribution

  • 100% Paid Bonding Time for new mothers and fathers

  • Awesome people to work with

  • Becoming a part of a movement in telemedicine and building something that matters

For a more detailed look at our company and values, visit our website at

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


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Medical Records Coordinator