Planned Parenthood North Central States
Medical Records Assistant
Starting Wage: $17/hour (Experience Compensated)
At Planned Parenthood North Central States (PPNCS), we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of young people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.
Under immediate supervision of the Centralized Services Manager, the Medical Records Assistant is responsible for the processing of all medical record requests, clinical form maintenance, and timely and efficient administrative support. This position ensures accuracy while providing patients with the highest quality product and customer service. The Medical Records Assistant is an advocate in implementing our mission to "Affirm human rights to reproductive health and freedom."
Medical Records Responsibilities
Essential functions include, but are not limited to:
Process all medical records requests and related functions in a timely and efficient manner.
Receive incoming requests for records via mail, email, telephone, and fax inquiries. Date stamp all medical records requests, maintain logs, and highlight pertinent data to facilitate processing. Manage incoming and outgoing medical record charts from Iron Mountain as applicable.
Ensure compliance with all federal and state laws related to HIPAA policies and procedures when working with client records and within NextGen. Validate requests and authorizations for release of medical information according to established policies and procedures.
Complete release of information requests including retrieving clients' medical charts and copying/scanning medical records accurately and according to request. Deliver medical records as requested in a timely manner.
Accurately scan and index client records into appropriate client charts and dates of service.
Follow established procedures and standards of quality and productivity. Perform quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
Support risk and quality management by proactively communicating identified risks to supervisor. Identify and report errors, near-misses, and employee, patient, and customer safety concerns in a timely manner.
Coordinate and ensure purging of medical charts as outlined in policy and procedures.
Assure and maintain excellent customer relations with clinics and clinicians. Screen calls, answer routine department questions, and triage problems.
Complete special projects and routine functions such as timesheets, expense reports, per-diem reporting, occurrence reports, event planning assistance, and department logistics.
Support, cooperate with, and implement specific procedures and programs for safety and security, confidentiality, quality assurance, compliance with current laws and regulations including HIPAA and mandated reporting, and training.
Support and participate in:
Common teamwork (cooperate and work together with all co-workers)
The use of tactful, appropriate communications in sensitive and emotional situations, demonstrating compassion, empathy, and dignity for all
The ability to use de-escalation techniques to manage difficult situations
Following up as appropriate with supervisor, co-workers, and patients regarding reported complaints, problems, and concerns
Promoting a positive public image and relation of PPNCS
Completing requirements for acceptable attendance and timeliness to work, and adhering to policies in the employee handbook
A commitment to making the Planned Parenthood front desk a safe, affirming space by appropriately communicating with patients and honoring patient identities
This is a full-time position working 36 hours per week.
Tentative schedule: 9:00am to 5:30pm Monday through Thursday, and 9:00am to 1:00pm on Fridays.
This position is eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, long-term disability, life insurance, PTO, extended illness leave, volunteer time off, paid holidays, and a 403(b) retirement plan.
Physical Work Intensity and Work Environment
Level 1, Sedentary
Associates degree or equivalent work experience
Two years of medical records experience
Demonstrated knowledge and understanding of medical terminology
Medical Records Certificate
Associates degree in health information technology preferred
Advanced technology proficiency; database management skills
Familiarity with reproductive health care and women's health issues
Knowledge, Skills, and Abilities
Excellent communication skills and ability to multi-task in a fast-paced environment
Must be able to work independently
Must have strong organizational skills and attention to detail
Computer proficiency in Microsoft Office Outlook, Excel, and Word
Willingness to work with volunteers
Planned Parenthood North Central States supports people of all ages in making responsible choices and planning their futures. We are an organization committed to creating and fostering an environment that leads to engaged employees, and we believe engaged employees results in satisfied customers and exceptional experiences. When you work for Planned Parenthood you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.
PPNCS complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at 612-821-6147.
Planned Parenthood is committed to hiring and fostering a diverse, equitable, and inclusive workforce that effectively employs the skills and talents of all employees in our organization. All applicants will receive consideration regardless of their race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status with regard to public assistance. We encourage diverse candidates to apply for this position. AA/EEO
Any job offer will be contingent upon the results of a background investigation.