Medical Receptionist

Vanguard Medical Group Cranford , NJ 07016

Posted 2 months ago

Position Overview:

The Medical Receptionist is responsible for basic clerical tasks such as answering phones, greeting patients and visitors and scheduling appointments in a professional and timely manner. The Medical Receptionist may be responsible for both administrative and clinical duties.

Job Responsibilities:

  • Welcomes and greets all patients and visitors, whether in person or over the phone and acts as a liaison between patient and provider.

  • Maintains a polite, consistent phone manner using pleasant telephone etiquette.

  • Keeps the reception area clean, organized and ready at the start of each working day.

  • Registers new patients and updates existing patient demographics by collecting patient information including personal and financial information during the check in process.

  • Facilitates patient flow by notifying the Medical Assistants of patient arrival, being aware of delays, and clearly communicating status with patients and clinical staff.

  • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.

  • Protects patient confidentiality by making sure protected health information is secured, not visible to other patients and logging off the computer before leaving it unattended.

  • Obtains pre-certification for any required procedures or medications.

  • Maintains clear and timely written and verbal communications between patient and provider via phone or Taskman.

  • Relays information clearly to patient on preparation for appointments, lab tests, procedures and referrals.

  • Performs all other clerical duties as assigned by Vanguard Medical Group.

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Medical Receptionist

Vanguard Medical Group