Medical Receptionist

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Medical Receptionist is responsible for creating a friendly, welcoming and well-organized front office for patients and facilitating their flow through one of the TrueCare health centers. They are responsible for maintaining a professional and efficient environment for answering phone calls, addressing patient questions, registering new patients, scheduling appointments, updating records, and collecting and posting fees.

Duties & Responsibilities:

Intake and Processing of Patients

• Ensure reception area is well-maintained, neat and clean for each working day; have all front desk activities fully operational at the start of business hours.
• Check patients in, verifying patient identification, address, phone number(s), billing information and demographics.
• Inform patients of TrueCare services, policies and procedures.
• Inform and update patients of wait times.
• Qualify self-pay patients, according to TrueCare protocols, for any available programs the patient qualifies for and accurately enter data into Intergy.
• Review the "Agriculture/Migrant" question with patients according to current protocol and accurately enter data into Intergy.
• Print and verify immunization record of children through the San Diego Immunization Record(SDIR).
• Respect and maintain privacy and dignity of patients; assure patient confidentiality at all times.
• Answer incoming calls, address inquiries, and take detailed messages when necessary.
• As appropriate, transfer calls or send tasks through our Electronic Health Record (EHR) to nursing and/or provider staff.
• Pre-register, register and schedule patient appointments, as needed.
• Assist patients with completion of registration forms, as needed.

Collection and Posting of Fees

• Inform patients of costs of care provided.
• Collect co-payments and fees, issue receipts and post payments according to TrueCare protocols.
• Monitor and log any problems that occur with the POS device and notify the Information Systems(IS) department immediately.
• Input collection and insurance information into Intergy. Ensure self-pay billing is completed daily.
• Balance daily financial registers and submit data to the billing department; give fees collected to the person responsible for making deposits.

Perform other related duties as assigned including, but not limited to, special projects; opening and sorting mail; and ordering supplies.

Required Qualifications:

• High school diploma or equivalent.
• One (1) year experience as a Medical Receptionist or administrative/clerical experience.
• Basic computer proficiency.
• Knowledge of episodic programs and qualification requirements.

Desired Qualifications:

• Bilingual in English and Spanish.
• Experience working with EHR.
• Knowledge of medical terminology.
• Knowledge of healthcare insurance billing procedures, including ICD-
• 9 and CPT/HCPCS coding conventions and procedures.

Benefits:

• Competitive Compensation
• Competitive Time Off
• Low-cost health, dental, vision & life insurance
• Tuition Reimbursement, Employee Assistance program

The pay range for this role is $21 - $26 on an hourly basis.