Medical Receptionist - Prohealth Physicians - Bristol, CT

Unitedhealth Group Inc. Bristol , CT 06010

Posted 2 months ago

If you want to get way ahead in your career, it makes sense to be with an organization that's way ahead of the curve. Formed in 1997, ProHealth Physicians has grown to become Connecticut's leading primary care physician organization. With over 90 locations throughout the state of Connecticut, our family of primary care doctors and specialists care for more than 360,000 people statewide. In fact, ProHealth serves every county and provides roughly ten percent of the primary care delivered to patients in the state. We're leaders in thinking and in serving our communities. For instance, we're a C.M.S. approved Accountable Care Organization (ACO), covering over 30,000 Medicare patients associated with our community-based primary care providers. We're also nationally recognized as a NCQA Level III Medical Home. That kind of progressive leadership makes us perfect fit for OptumCare and UnitedHealth Group's expanding family of providers. This is a place where you can stay way ahead as you do your life's best work.(sm)

Hours: 7:45 AM - 5:00 PM, Monday - Friday.

Primary Responsibilities:

  • Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality

  • Provide attention to patients in a manner that builds confidence, trust and loyalty

  • Schedule appointments and triage appointment requests for urgency according to approved protocols and consistent with ProHealth's Appointment and Scheduling Guidelines

  • Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians

  • Greet patients and conduct check-in process

  • Monitor daily reminder call logs. Conduct outreach to patients requiring appointments (reschedule patients who cancel and call patients whose appointments were not successfully confirmed). Contact patients who "no show" for follow up appointments for chronic conditions or preventive care

  • Make outreach calls to patients to schedule required follow up or preventive care visits

  • Schedule follow up appointments with specialists, lab, radiology, etc. on behalf of patients

  • Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits

  • Close payment batch(es) at the end of each shift and assemble and balance batch(es) according to ProHealth cash control procedures

  • Maintain knowledge of current OSHA and CLIA regulations, and ProHealth policies

  • Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork

  • Some travel may be required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested

Required Qualifications:

  • High School Diploma or GED

  • 1+ years of Office Administrative / Receptionist / Clerical experience in a medical office environment

  • Knowledge of medical terminology

  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role

  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

  • 3+ years of Office Administrative / Receptionist / Clerical experience in a medical office environment

  • Experience working with an electronic health records

  • English/Spanish Bilingual

  • Ability to react calmly and effectively in emergency situations

  • Solid communication and customer service skills

  • Knowledge of ICD-10 and CPT coding

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

ProHealth Physicians is a physician-led medical group with 85 practice locations throughout Connecticut serving more than 10% of the state's residents. We empower physicians and advanced clinicians to better serve patients through enhanced care processes in support of improved patient outcomes. Formed in 1997, ProHealth Physicians has grown to include more than 350 primary care and specialty clinicians and offers select specialty and diagnostic/therapeutic services.

Connecticut Residents Only: The hourly range for Connecticut residents is $15.00 to $24.13. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Medical Receptionist, Patient Care Coordinator, ProHealth Physicians, Southington, New Britain, Terryville, Plainville, CT

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Medical Receptionist - Prohealth Physicians - Bristol, CT

Unitedhealth Group Inc.