Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We challenge assumptions and invite dissent to accomplish bold goals and unleash the most extraordinary work of your career. We see and support the remarkable in every person within and beyond the walls of our work.
Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!
Duly Health and Care seeks a highly-motivated professional to work as a Medical Receptionist. The person in this role will enjoy the opportunity to work at multiple clinics in our Shorewood, Plainfield and Joliet locations. If you love the idea of working in a variety of different practices, meeting new teams, and providing compassionate care for patients - this is the job for you!!
Hours may vary between 7:45am - 7pm with rotating Saturdays
Are you ready to challenge the expected to deliver the extraordinary?
Under the direction of the Practice Manager and/or Lead Receptionist, greets, instructs and informs patients in completion of appropriate forms, HIPAA Notice of Privacy practices, waiting times, and answers non-medical questions. Checks patients in/out, verifies demographic and health plan information and accurately enters it into EPIC, collects payments, and may schedule patient appointments. Directs other visitors and informs staff when visitors arrive for appointments. Performs office duties as directed including answering phones, taking messages, opening mail, assisting in retrieval of medical charts, chart preparation, charge entry, etc.
The Journeys and Adventures that Await:
Acknowledges and welcomes patients and visitors.
Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times.
Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
As directed, conveys information to patients and/or visitors.
Assistants or calls for assistance with patients with ambulatory difficulties.
Obtains registration information from patient for input into EPIC.
Verifies and/or updates demographic and health plan information.
Checks patients in and out of clinic.
Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
Schedules appointments into EPIC according to Practice protocol.
Conveys schedule changes to appropriate staff.
Reviews next day's schedules and as directed, prints out physician schedules in advance of visits.
May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
Pulls patient charts, files information correctly info patient charts, and maintains filing system.
Prepares charts to clinic and/or Practice specifications.
Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC.
Balances daily cash and collections.
Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
Understands limits of responsibility by not providing medical advice to patients.
Performs all other duties/responsibilities as assigned
Travel to other locations as needed
The Experiences You Bring:
High school diploma or GED
Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
Able to type a minimum of 30 wpm strongly preferred
DuPage Medical Group is now Duly Health and Care.
Duly Health and Care was launched in September 2021 with one purpose -- to help you flourish.
We believe that true health is limitless. It cannot be found in a system where people are seen as patients with symptoms to be treated. We get that no one wants to be a patient, or even thought of as one.
That's why at Duly Health and Care, we have providers who will meet you on your health journey, wherever that may be. Providers who believe that health isn't just the absence of sickness, but an ongoing pursuit to reach your true potential. Providers who push the boundaries of innovation and challenge the expected to deliver the extraordinary -- for YOU.
Because at Duly Health and Care, we know that healthier makes happier.
Dupage Medical Group