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Medical Receptionist (Patient Service Specialist)

Expired Job

Reliant Medical Group

Framingham , MA 01702


Reliant Medical Group is seeking a Patient Service Specialist (Medical Receptionist) to join our exciting and innovative organization!

Full Time: 40

Hours: Monday - Friday 8:00AM - 5:00PM w/1 hr lunch

This person would coordinate the provision of multiple services to patients performing a full range of administrative support services for clinic/site including collection of co-payments, registration and scheduling of patients for medical procedures, tests, associated ancillary services and other related duties. Our Patient Service Specialists ensure the highest level of patient/customer satisfaction.


  • Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances.

  • Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate billing area.

  • Maintains records and makes daily cash deposit as assigned.

  • Receives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department/site.

  • Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines.

  • Resolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.

  • Documents appropriate information in computer system. Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments.

  • Updates and maintains Telephone Message System (TMS) in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action.

  • Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements.

  • Provides patient education regarding managed care plans and referral process. Answers patients' referral questions, concerns, etc. Provides patient with available options.

  • Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits. Follows up with practices that do not issue a referral or obtain referral on a timely basis.

  • Interfaces with staff, providers and patients regarding denied referrals. Documents information and assists with alternate plan of care, if needed.

  • Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments.

  • Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons.

  • Maintains recall lists and communicates with patients as appropriate.

  • May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results.

  • May escort patient to examination rooms and chaperones patients as required.

  • May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate.

  • Provides guidance to departmental personnel in medical office on administrative policies and procedures.

  • Complies with health and safety requirements and with regulatory agencies such as DPH, etc.

  • Complies with established departmental policies, procedures, and objectives.

  • Enhances professional growth and development through educational programs, seminars, etc.

  • Attends a variety of meetings, conferences, and seminars as required or directed.

  • Regular, reliable and predictable attendance is required.

  • Performs other similar and related duties as required or directed.


  • High School diploma required

  • Additional specialized medical secretarial/medical office training preferred

  • Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner

  • Ability to think critically and exercise sound judgment

  • Excellent communication, interpersonal and organizational skills

  • Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc.

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Medical Receptionist (Patient Service Specialist)

Reliant Medical Group