Job title: Receptionist
Reports to: Front Desk Supervisor
This position is responsible for scheduling appointments, checking in patients, greeting patients and streamlining patient visits.
Receptionist activities 95 percent of time
Receives and greets patients. Has new patients fill out form with general, medical history and sign appropriate insurance information. Places fee tickets of visiting patients in time-sequence lineup for nursing staff, financial counselor, or patient plow coordinator. Monitors waiting patients, and attempts to resolve delays.
Responds to requests for basic information.
Schedules patient appointments. Determines reason for visit requests. Decides what type of appointment category in which to enter the patient. Schedules needed appointments appropriately.
Tracks patient insurance information. Electronically scans updated insurance information and current patient identification cards.
Asks for clarification on all electronic charts that seem incomplete.
Receives vendors, verifies deliveries for practice, signs for deliveries, logs delivery and provides unloading instructions to delivery service.
Inform patient of referral status. Refer to financial counselor if no referral is on file.
Other activities 5 percent of time
Assists the front desk supervisor with a variety of other duties as assigned.
Fill in other positions at front desk area as needed
Check patients out and accept patient co-pays
The above specified tasks may not be the only duties assigned. Employees will be required to carry out any other job-related instructions requested by their supervisor, subject to reasonable accommodations.
Activity and knowledge requirements
Normal exposure to weather and temperature extremes.
Normal amount of overtime or extended work hours required.
Normal physical mobility, which includes movement from place to place.
Normal physical agility, which includes ability to maneuver body while in place.
Normal physical strength to handle routine office materials and tools.
Normal physical strength to handle 25-pound object, taking frequency into consideration.
Normal dexterity of hands and fingers.
Normal coordination, including eye-hand, hand-foot.
Above average endurance.
High school diploma or GED equivalent.
Minimum of 2 years medical receptionist experience.
Must have excellent customer-service orientation.
Must have strong team orientation.
Receptionist must have a strong working knowledge of the practice management software as they will be required to enter patient data.
Normal memory, taking into consideration the amount and type of information.
Normal complexity of decision making.
Normal time pressure of decision making.
Normal verbal communication.
Normal written communication.
Normal nonverbal communication.
Normal ability to see, distinguish colors and hear.
Normal sense of touch.
Alabama Orthopaedic Clinic