Medical Receptionist - Ortho Clinic

Alabama Orthopaedic Clinic Mobile , AL 36604

Posted 3 months ago

Job title: Receptionist

Reports to: Front Desk Supervisor

Summary

This position is responsible for scheduling appointments, checking in patients, greeting patients and streamlining patient visits.

Essential functions

Receptionist activities 95 percent of time

  • Receives and greets patients. Has new patients fill out form with general, medical history and sign appropriate insurance information. Places fee tickets of visiting patients in time-sequence lineup for nursing staff, financial counselor, or patient plow coordinator. Monitors waiting patients, and attempts to resolve delays.

  • Responds to requests for basic information.

  • Schedules patient appointments. Determines reason for visit requests. Decides what type of appointment category in which to enter the patient. Schedules needed appointments appropriately.

  • Tracks patient insurance information. Electronically scans updated insurance information and current patient identification cards.

  • Asks for clarification on all electronic charts that seem incomplete.

  • Receives vendors, verifies deliveries for practice, signs for deliveries, logs delivery and provides unloading instructions to delivery service.

  • Inform patient of referral status. Refer to financial counselor if no referral is on file.

Other activities 5 percent of time

  • Assists the front desk supervisor with a variety of other duties as assigned.

  • Fill in other positions at front desk area as needed

  • Check patients out and accept patient co-pays

The above specified tasks may not be the only duties assigned. Employees will be required to carry out any other job-related instructions requested by their supervisor, subject to reasonable accommodations.

Activity and knowledge requirements

Work environment

  • Normal exposure to weather and temperature extremes.

  • Normal amount of overtime or extended work hours required.

Physical effort

  • Normal physical mobility, which includes movement from place to place.

  • Normal physical agility, which includes ability to maneuver body while in place.

  • Normal physical strength to handle routine office materials and tools.

  • Normal physical strength to handle 25-pound object, taking frequency into consideration.

  • Normal dexterity of hands and fingers.

  • Normal coordination, including eye-hand, hand-foot.

  • Above average endurance.

Knowledge requirements

  • High school diploma or GED equivalent.

  • Minimum of 2 years medical receptionist experience.

  • Must have excellent customer-service orientation.

  • Must have strong team orientation.

  • Receptionist must have a strong working knowledge of the practice management software as they will be required to enter patient data.

Mental effort

  • Normal concentration/intensity.

  • Normal memory, taking into consideration the amount and type of information.

  • Normal complexity of decision making.

  • Normal time pressure of decision making.

Communication

  • Normal verbal communication.

  • Normal written communication.

  • Normal nonverbal communication.

Sensory abilities

  • Normal ability to see, distinguish colors and hear.

  • Normal sense of touch.

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