Assists in provision of patient care including patient monitoring; providing clerical, reception, and public relations duties; and organizational support within the clinic. Provides care that is tailored to the needs and abilities of the patient.
To ensure compliance with all local, State, Federal, and Colonial Management Group, LP rules, regulations and policies
Participates in all staff meetings.
Answers phones, opens mail and distributes other correspondence.
Assists in monitoring all patient activities on center premises.
Assists Program Director in community relations activities.
Distributes faxes and provides upkeep on administrative files and reports.
Operates credit card machine and ensures the security of patient credit card information, where applicable.
Provides high quality customer service.
Provides support around coordination of care for patients.
Places supply orders as approved by the Program Director.
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Point of contact for patient inquiries.
Minnesota Staff Only: Responsible for completing Freedom From Chemical Use Form
(Scope of the person's authority, including a list of jobs that report to this job).
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
Education/Licensure/Certification: High school diploma, GED, or equivalent education and experience.
Microsoft Excel and Google experience. Basic mathematics skills required.
Experience Required: Office experience.
Previous medical office experience is preferred. Substance abuse experience ideal.
Skill and Ability: Excellent interpersonal oral and written communication skills.
Attention to detail and solid organizational skills. Proficiency in Microsoft Office skills.
Ability to maintain highest level of confidentiality, discretion and integrity.
Physical Demands/Work Environment:
(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Finger Dexterity: Use primarily when operating calculator, telephone and keyboard.
Talking: To convey detailed or important instructions to employees and patients.
Hearing: Ability to hear normal conversations and receive ordinary information.
Vision: Average, ordinary, visual acuity necessary to prepare and inspect documents. Clear vision at 20 inches or less and distant vision at 20 feet or more.
Physical Strength: Sedentary work; sitting much of the time. Exerts up to 10 lbs. of force occasionally.
(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Ability to operate in an open work area with moderate everyday noise.
Ability to perform other duties as required.
Business Acumen/Understanding the Organization
Listening/Knowledge Acquisition and Application
(The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Reasoning Ability: Ability to resolve practical problems.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to maintain confidentiality.
Mathematics Ability: Basic mathematics skills required.
Language Ability: Ability to read and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.