Mercy Medical Center - Baltimore, MD Reisterstown , MD 21136
Posted 2 weeks ago
Summary
Plastic & Reconstructive surgery at Mercy is home to one of Baltimore's highly respected teams of breast reconstruction and cosmetic surgeons. The Center of Plastic & Reconstructive Surgery in Downtown Baltimore is looking for a dedicated individual looking to make a difference in women's healthcare.
The Patient Service Associate plays a pivotal role in fostering a positive patient experience, as they are the first people a patient will come in contact with when scheduling an appointment or upon arrival at the office.
Responsibilities
The Patient service associate is responsible for all front desk operations ,which include, but are not limited to:
Greeting patients in a professional and friendly manner
Checking patients in and out
Scheduling patient appointments
Monitoring and maintaining providers schedules
Answering phone calls/ patient's questions and concerns
Scanning in medical records and faxes
Ensuring the accuracy and completeness of encounter forms and patient's medical records
Triage patient phone calls for severity and importance
Collecting and verifying insurance information
Charge entry and payment posting
Complying with HIPAA policies to protect patient's rights
Requirements
Education/ Experience requirement:
High School Diploma or GED
Customer Service / Medical Office experience
Knowledge, skills, and abilities:
Microsoft word
EPIC (preferred)
Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, and physicians
Must be able to function effectively as a team with other employees
Must be willing to travel to other Mercy locations
Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion.
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
Mercy Medical Center - Baltimore, MD