Medical Receptionist

Summary

The Women's Center in Lutherville is looking for a dedicated individual looking to make a difference in women's healthcare. The Women's Center is home to The Gynecology Center, The Breast Center, and the Center for Plastic and Reconstructive Surgery. The ideal candidate would provide general administrative assistance to various specialty physicians in an outpatient setting within our hub site location. On occasion, this candidate will also be expected to perform other key job functions that may align with Medical Assistance, Surgical Coordinating, etc. The ideal staff member must demonstrate knowledge of the basic job principles and willingness to learn. In addition, the staff member must also demonstrate competency in applying these principles when providing individualized care to specific patients. Every employee is expected to support and uphold the goals and mission of Mercy Medical Center, in particular the commitment to providing all patients easy access to high quality care, service and value.

Responsibilities

The role requires knowledge of both front and back office procedures. Duties include but are not limited to:

• Greeting Patients in a Friendly Manner

• Checking in Patients

• Verifying Insurance

• Collecting Co-Payments and Outstanding Balances

• Checking out Patients

• Answering/Triaging Phone Calls

• Ensuring Voicemails Are Checked and Answered within an Appropriate Time Frame

• Completing Insurance Precertification When Necessary

• Maintaining Inventory

• Surgical Coordinating

• Obtaining Patient Charts

• Documenting Basic Patient Assessments

• Assisting Providers with Exams and Other Needs

• Stocking Exam Rooms

• Other Duties as Assigned

Requirements

• Education:

• High School Diploma or GED

• A minimum of one-year administrative experience, preferably in a medical office setting.

• CPR preferred

• Knowledge, Skills and Abilities:

• Microsoft Word, Power Point, Excel

• Microsoft Outlook

• Premier (if applicable to position)

• EPIC preferred

• Performance Manager/NetLearning

• Knowledge of CPT/ICD-10 codes preferred

• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:

• Must be able to read, write, and speak the English language in an understandable manner.

• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.

• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.

• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.

• Must be able to follow written and oral instructions.

• Other Requirements:

• In the event of a staffing shortage, candidate may be required to travel to satellite offices.