Medical Receptionist

Park Nicollet is looking to hire a Medical Receptionist to join our Oncology team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

The Medical Receptionist III position provides exceptional customer service functions in a personable and professional manner. These functions include patient registration, insurance verification, complex cancer treatment scheduling and coordinated appointments across numerous departments. Must be able to think critically and ask questions as appropriate. This role facilitates communication between staff, providers, and other departments. Manages many activities impacting patient care. Performs other related duties as assigned.

This position may be responsible for Call Center and/or Front Desk duties.

Call Center staff are primarily responsible for rapidly and accurately answering and responding to incoming telephone calls.

Front Desk staff are primarily responsible for providing support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Both Call Center and Front Desk staff will maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule:

Monday-Friday, daytime hours

Required Qualifications:

• High School education or equivalent required
• Must have strong verbal and written communication, human relations sensitivity and customer service skills, listening and telephone etiquette skills.
• Accurate computer/keyboarding skills required.

Preferred Qualifications:

• 6 months related experience
• Previous medical office experience and/or medical terminology strongly preferred.
• Ability to effectively field questions from patients, family, providers, and staff.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Familiarity with computerized patient information systems, fax, printer, copy machine, electronic communication systems, and other office machines.
• Excellent time management and prioritization skills.
• Strong organizational skills and ability to function independently.
• Knowledge of HIPAA guidelines and medical terminology.
• Effective written and oral communication skills.
• Ability to perform scheduling for clinic, infusion, and various other appointments.
• Ability to perform advanced, complex scheduling for infusion.
• Ability to perform computer functions.
• Knowledge of medical terminology.
• Knowledge of telephone, paging system, and other communication systems.
• Ability to establish and maintain effective working relationships with other staff, patients, and visitors.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health

As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.