Medical Receptionist

Overview

Responsible for greeting patients, answering the telephone, scanning pertinent patient data into the electronic medical record, checking patients in and out, verifying patient insurance and referrals, and scheduling appointments for Maternal Fetal Medicine, OB Generalist, Minimally Invasive Gynecologic Surgery, and Uro-gynecology office.

Responsibilities

Greet and arrive patients in a courteous and timely manner.

Checks-in and checks-out patients, obtains referrals when appropriate, schedules outside appointments with specialists when requested and handles hospital consults.

Registers existing and new patients, verifies demographics and insurance, determines insurance copays, and collects money and copays to send to the Medical Group, post all payments collected into IDX.

Answers incoming calls and handles by transferring, entering a message in the EHR when appropriate.

Complete intake sheet on new patients.

Check out patients and schedule follow-up appointments.

Schedule/reschedule clinic and ancillary testing appointments.

Responsible for working/maintaining task list in the electronic medical record and assist with reports as needed.

Call patients for bumped appointments.

Obtain authorizations and referrals from physician's offices.

Verify patient information for accuracy.

Scan patient data into EMR daily.

Compliance with Policies and Procedures within the Department of Maternal Fetal Medicine, OB/GYN, and EVMS Policies and Procedures.

Performs other duties as assigned, related to front office and administrative duties according to the individual departmental needs.

Qualifications

Must possess excellent written and verbal communication skills. Must be highly organized with outstanding customer service attitude and have the ability to adapt and work under pressure. Prior experience working in a medical office setting highly desired but not required.

Location : Location

US-VA-Norfolk