Medical Receptionist

Overview

Responsible for answering a high volume of telephone calls, redirecting calls to appropriate physicians or staff, scheduling (new) patient appointments, reviewing and building patient demographic information in IDX, scanning records into Allscripts. Other administrative front desk responsibilities as assigned by the Office Manager or Administrator.

Responsibilities

Answer telephones.

Triage & direct phone calls to appropriate individual or area.

Enter patient information into IDX system.

Schedule appointments.

Process patients at check in & check out.

Prepare charts for office hours.

Assure appropriate referrals are in place for each Date of Service.

Verify insurance information for assigned patients.

Follow-up with referring physician &/or patient if referral is required.

Forward messages to physicians and staff in Allscripts

Schedule surgeries for assigned doctor in a timely manner including obtaining all required authorizations.

Perform other duties as assigned, according to the individual departmental needs.

Qualifications

High school diploma with excellent written and verbal communication skills. Experience working in a medical office is preferred.

Previous front desk customer service experience will be considered. Must have some working knowledge of computers and typing experience. Professional, customer service-oriented individual is required.

Location : Location

US-VA-Norfolk