Medical Receptionist

Job Title: Front Office Medical Assistant

Job Description

Positions in this function include those responsible for initial triage of members, administrative intake of members, or managing the admission/discharge information post-notification while working with hospitals and the clinical team. This role involves managing incoming calls, handling requests for services from providers and members, providing information on available network services, and transferring members as appropriate to clinical staff. Additionally, the position manages the referral process, processes incoming and outgoing referrals and prior authorizations, and includes intake, notification, and census roles.

Responsibilities

• Conduct initial triage of members.
• Handle administrative intake of members and manage admission/discharge information post-notification.
• Work with hospitals and the clinical team to ensure seamless patient care.
• Manage incoming calls and handle requests for services from providers and members.
• Provide information on available network services and transfer members to clinical staff as appropriate.
• Manage the referrals process, including processing incoming and outgoing referrals and prior authorizations.
• Perform intake, notification, and census roles.

Additional Skills & Qualifications

• High school graduate or GED required.
• 2+ years of experience in a physician's clinic or hospital preferred.
• 1+ years of experience working in a medical care setting as a receptionist or medical assistant.

Work Environment

The work hours are from 8 AM to 5 PM, Monday through Friday.

Employee Value Proposition (EVP)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Workplace Type

This is a fully onsite position in San Antonio,TX 78257.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.