Medical Receptionist 1

Under direct supervision, performs varied medical reception and/or administrative support tasks or activities within a specified physician practice/office or clinical care center. Greet patients/visitors, check patients in and out for office appointments, answer phones and direct calls; schedule appointments; answer basic questions; and perform routine clerical, data entry/data retrieval, and/or filing ensuring all policies and procedures are observed.

Duties require knowledge of physician office/clinical care center routines and a basic understanding of the organization, programs, procedures and terminology related to a physician office/clinical care center. Reports to an Office Manager.

Following established protocol, greet & direct patients/parents, internal staff and external visitors.

Check patients in and out for office appointments, following established protocol; ensure completion of appropriate paperwork, follow-up with patient/family to obtain missing information, obtain signatures and release forms (including verification of legal guardianship of adults accompanying patients); and, collect patient co-pays.

Answer telephone and triage calls for the practice/department. Schedule appointments via telephone or in-person and makes calls to confirm appointments. May schedule/coordinate appointments with other areas of the hospital.

Perform routine verification of insurance, and may obtain routine authorization/referrals from payors or providers.

On a daily basis, perform specified clerical support functions according to policy and procedure: may batch and check patient encounter forms for accuracy; establish, maintain, pull and/or file patient charts, records and other files.

Perform data entry to record routine patient demographic and insurance information into computer, following established procedures.

Copy and/or duplicate materials as requested; may prepare and transmit facsimiles.

Proofread all work for accuracy and neatness.

May run various errands, as requested, for the unit/department.

Perform various routine administrative support tasks requested by Physicians and Manager. Cross-trained in all front desk duties to provide cross-coverage as needed.

Maintain professional expertise pertaining to the functions of the position by attending computer-training classes or continuing education programs, as deemed necessary by the Office Manager.

Demonstrate effective communication and interpersonal skills and ability to interact effectively with all members of the health care team. Function as a member of the office team and ensure appropriate cross-coverage when necessary. Encourage team members to adhere to professional standards and to expand competencies.

Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.

Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.

Position Specific Role Responsibilities

Special Considerations:

Under CCSG, this role will entail planned flex time which includes flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings as well as weekends.

EDUCATION:

Required: High School Diploma, GED equivalent, or a higher level of education that would require the completion of high school.

EXPERIENCE:

Required: Minimum of 6 months experience as a medical assistant/receptionist in a Physician Office, or equivalent.

Experience with Microsoft Windows operating system, Beginner to Intermediate skills in Microsoft Word.

Preferred: EPIC or other EHR experience. Experience with scheduling and/or patient records or billing software such as IDX or SMS.