Medical Practice Manager

Coastal Medical East Greenwich , RI 02818

Posted 3 weeks ago

Coastal Medical is seeking a Practice Manager for our East Greenwich location. The Practice Manager oversees and coordinates all day to day management of the personnel and operations that support the delivery of comprehensive health care services in a manner that most satisfies patients and promotes financial stability.

Coastal Medical is Rhode Island's largest physician owned and physician governed medical group, serving patients in Rhode Island and southeastern Massachusetts. An equal opportunity and affirmative action employer, Coastal employs over 600 professionals in a variety of roles and functions including: physicians, nurse practitioners, physician assistants, lab technicians, phlebotomists, nurses, medical assistants, IT personnel and medical billers.

Duties and Responsibilities

  • Ensure the achievement of NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives

  • Promote continuous quality improvement in patient services and practice workflow

  • Manages and coordinates all aspects of patient registration, scheduling, insurance verification and reception

  • Tracks access to care

  • Ensures compliance with standard, Coastal Medical, OSHA and HIPAA policies and requirements

  • Establishes and implements short and long range organizational goals, objectives, policies and operating procedures

  • Monitors and evaluates operational effectiveness and implements changes required for improvement

  • Oversees the supervision of personnel including: work allocation, training and problem resolution

  • Evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance

  • Recruiting, interviewing and hiring new staff

  • Develops procedures and trains staff on new policies

  • Develops and monitors office budgets, monitors resource utilization and initiates purchase requests

  • Performs miscellaneous job related duties as assigned

Education and Experience

  • Bachelors Degree required

  • 3 5 years of Office Manager experience in a medical setting

  • Equivalent combination of education and experience directly related to the duties and responsibilities specified may be accepted

Knowledge and Skills

  • Skills in examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures

  • Knowledge of professional clinical intake assessment and patient triage protocols and procedures

  • Previous experience in the healthcare field

  • Strong interpersonal and communication skills

  • Exceptional technical skills including experience with Microsoft Office products and an electronic health record

  • Ability to foster a cooperative work environment and resolve conflict when necessary

  • Knowledge of staff hiring procedures

  • Ability to supervise and train employees including organizing, prioritizing and scheduling work assignments

  • Ability to communicate effectively both orally and in writing

  • Employee development and performance management skills

  • Skilled in organizing resources and establishing priorities

  • Knowledge of budgeting cost estimating and fiscal management principles and procedures

  • Ability to develop and maintain record keeping systems and procedures

  • Ability to foster a team approach

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Medical Practice Manager

Coastal Medical