Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.
Accountable for providing patient centered care and operational support to the medical team to ensure an optimal patient experience. Coordinates activities in the clinical areas and facilities a smooth patient flow. Assists with patient data collection, performs select screenings and completes medical office functions relevant to area/assignment.
Minimum Required Education:
Minimum Required Experience:
Must have three years of customer service experience, preferably in a medical/healthcare/health insurance setting.
Patient registration experience preferred.
Prefer completion of course work towards an accredited medical technology or medical assistant certification.
Medical Office Assistance experience or training a plus.
Equivalent Education and/or Experience:
Skills or Special Abilities:
Must demonstrate ability to type 20 words per minute with a maximum of 3 errors.
Must be able to successfully pass a Customer Service Test, Basic Computer Skills Test and Basic Math Test with a minimum of 80%.
Must be able to successfully pass a Spelling Test with a minimum score of 85%.
Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations as evidenced by patient satisfaction scores.
Must be able to demonstrate competency required as applicable to specialty area.
Must have demonstrated communication skills to include above average verbal skills (heavy public contact) and written skills. Bilingual skills preferred.
Must have familiarity with diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.
Must have working knowledge of medical terminology.
Must be able to demonstrate basic clerical skills and working knowledge of standard office equipment.
Must be detail oriented and have sharp analytical skills to resolve registration issues as related to multiple groups including third-party payors, physicians, patients and the system.
Must be able to solve problems within the guidelines of established policies and procedures.
Must be able to adjust to multiple demands, shifting priorities and rapid change.
Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.
Parkland Health & Hospital System