Medical Office Supervisor - Ortho- Full-Time

Job Summary:

Position reports to the Regional Manager and is responsible for the day-to-day business and patient in-take operations of an Erlanger-owned physician practice. The Supervisor ensures at all times a safe, efficient, cost-effective, and high-quality patient care environment.

The Supervisor recruits, hires and oversees the training and orientation of all business and patient intake staff members and provides ongoing supervision and evaluation. Administrative responsibilities include tracking monthly financial and patient statistics, reporting on financial progress and practice production, scheduling of business/patient intake staff, overseeing billing, collection and insurance functions, ordering of office supplies, manage patient intake operations, including managing the customer experience, maximizing patient flow, performing tasks assigned by Regional Manager, and optimizing the work environment to facilitate open communications, professional excellence and superb customer service.

This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines.

Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.

Education:

Required: High school graduate

Preferred: B.S. Business Administration or related degree

Experience:

Required: Two years experience in related field; knowledge of practice procedures and equipment.

Preferred: Two years experience managing staff in an orthopaedic environment.

Position Requirement(s): License/Certification/Registration

Required: N/A

Preferred: N/A

Department Position Summary:

Responsibilities include assisting with the accountability for quality patient care and the orientation, education, growth, and performance of the practice. Supervising front office staff and creating a patient centered, customer service environment as well as working to resolve patient concerns and issues is also expected.

Further responsibilities include assistance in the development and management of the operational and capital budget, product evaluations, supply acquisition, inventory control, and formulating and implementing strategies for increased effectiveness and efficiency. The Medical Office Supervisor may also be assigned other duties whenever it is deemed necessary by the Director of Physician Services.

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