Medical Office Specialist (Transplant Scheduling Specialist) - Hospital Transplant Program

Medical Office Specialist (Transplant Scheduling Specialist) - Hospital Transplant Program

Hiring Department: Transplant

Hiring Unit: University of Illinois Hospital & Health Sciences System (UI Health)

Location: Chicago, IL USA

Requisition ID: 1025440

Posting Close Date: 7/5/2024

Position Number: CF2125

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

This is a full-time and benefits eligible position. UI Health offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits

UI Health is seeking a Medical Office Specialist (Transplant Scheduling Specialist) to join our Transplant team. This role provides a transplant patient with a range of complex clerical and scheduling services. In close collaboration with the transplant nurse coordinator and transplant providers, the Transplant Scheduling Specialist maintains all clerical and scheduling aspects of the assigned recipient and donor needs.

Duties & Responsibilities:

• Serves as transplant patients primary scheduling point of contact.

• Coordinates patients' appointment schedules (e.g., contacts patients to confirm appointments, set up return appointments); mails new information to new patients containing directions, appointment confirmations, and required releases.

• Calls patients to remind them of their appointments.

• Initiates and retrieves medical records and source documents as requested.

• Serve as administrative support for transplant education classes or other events. On site support for the onsite class required.

• Routes calls and responds to voicemails in a timely manner.

• Verifies external referrals to the UI Health Transplant program

• Under the direction of the registered nurse, composes various patient correspondence such as letters of medical necessity, UNOS listing letters, patient itineraries, letters of interests, etc.

• Reviews and monitors efficiency of EPIC scheduling work queues to ensure accuracy, completeness, and timeliness of patient scheduling.

• Under the direct of the registered nurse, composes various dialysis center and referring provider correspondence letters

• Ensures administrative fields are accurate and up to date in EPIC Phoenix

• Monitors workflow; trains new staff; is responsible for training permanent, temporary, and backup coverage in all phases of reception work

• Assists in workflow changes in current operating procedures or suggests the development of new ones; collaborates in building procedure/policies in transplant program scheduling procedures.

• Cross trained to other clerical teams within the department.

• Other duties as assigned.

• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications Required:

• Any one or any combination totaling two (2) years (24 months), from the categories below:

A. College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• Associate's Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)

B. Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility.

Preferred Qualifications:

• Bilingual language skills with the ability to read, write, speak and translate Spanish / English

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation