Medical Office Specialist II

Community Healthcare Network is seeking for a Full-Time Medical Office Specialist who will be a multi-functional position and is a key member of the health team.

JOB FUNCTION:

Responsibilities include, but are not limited to:

• Greet patients and provide basic orientation to the center and all available services.

• Check-in and screen all patients to determine their insurance.

• Obtain accurate and complete personal information from the patient as required for registration and enters into the Practice Management System (PMS).

• Monitors the ECW office visits screen to assure patients are processed and checked out timely.

• Verify patients' insurance. Performs a financial assessment of all new patients and reassessment of established patients on a six-month basis, as needed. Assists in the preparation of applications for public entitlements and facilitates the approval process. Assists with re-certification, as needed.

• Keeps track of appointment schedules, makes and confirms patient appointments and follows up on missed appointments and documents in the PMS system.

• Collects co-payment fees, tracks payments and open balances.

• Responds to written and telephone inquiries regarding billing information, researches accounts for incorrect charges, missing cash payments, corrects financial levels and adjusts accounts to reflect changes.

• Answer multiple telephone calls appropriately and follows up on return calls.

• Assists with data collection and report preparation.

• Maintains inventory of the equipment stock and supplies.

• Scanning of medical records documentation/reports.

WHAT WE LOOK FOR:

• High School diploma or equivalent