Medical Office Specialist - Communicable Disease Control Program - Limited Term (Open)

Description

San Mateo County Health, Division of Public Health, Policy & Planning (PHPP) is seeking well-qualified individuals for the position of Medical Office Specialist

• Communicable Disease Control Program.

Medical Office Specialists, under general supervision, provide technical, complex or specialized medical office support. This is the technical specialist level in the medical office support series. Responsibilities include the performance of specialized medical office support work requiring constant learning and adapting to changes in communicable disease reporting and the regular use of independent judgment and initiative.

The Communicable Disease (CD) Control Program works closely with the California Department of Public Health (CDPH), San Mateo County clinicians, school officials, community members, and private organizations to protect the health of our residents and visitors. We track reports of over 80 reportable diseases, investigate individual cases of communicable diseases and their contacts, monitor outbreaks in the community, recommend public health actions to control the spread of disease, and alert clinicians to public health threats. This limited term assignment is anticipated to last for approximately 2 years, though the final duration may be longer or shorter.

Under the supervision of the Program Services Manager I (CD Control) this position will work closely with the CD Control Program and PHPP Administration team to provide direct medical office support for CD Control activities and help develop and streamline administrative processes to better respond to sustained increases in reports received on an ongoing basis since the start of the COVID-19 pandemic.

Duties in this role include, but are not limited to:

• Intake communicable disease reports via online database systems such as CalREDIE/CalCONNECT, fax, phone, email, mail, etc.

• Perform accurate and timely data entry into various databases (CalREDIE, CalCONNECT, etc.) and tracking tools (Microsoft Excel, etc.) and perform data cleaning efforts such as reconciling and merging duplicate records/entries

• Follow-up with reporting parties and request medical records to obtain additional information as needed

• Transfer information out to other jurisdictions for follow-up and receive/process incoming transfers

• Triage, respond to, and route incoming emails, faxes, and phone calls appropriately

The ideal candidate will possess:

• Excellent organizational skills and a detail-oriented approach

• Familiarity with medical terminology and reading/interpreting laboratory reports and medical records

• Ability to utilize a variety of computer software programs effectively and efficiently

• Experience developing and improving complex processes and workflows

• Ability to adapt to new procedures quickly

• Familiarity with medical and public health confidentiality laws and handling sensitive information appropriately

This is a limited term, at-will position.Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.

Information for current County employees:Current and regular San Mateo County Employees who are interested in this assignment must submit application materials and compete in the selection process. If you are successful in the selection process and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment.The salary range for this position is "as is" and non-negotiable.

Qualifications

If you are interested in being considered for this limited term position the following items must be submitted via e-mail:

• Responses to Supplemental Questions (maximum of 2 pages)
• Resume

Supplemental Questions:

• Describe the education, training and experience that have prepared you for the role of Medical Office Specialist

• Communicable Disease Control Program. Include your experience in office administrative practices and procedures, basic data processing principles, use of various computer software programs, familiarity with medical terminology as related to office support work, and experience reading laboratory reports and medical records, especially those related to communicable diseases. Be specific and thorough in your response.

• Describe a time when you had to develop or improve a workflow. Include the factors you considered, competing needs that had to be balanced, how you decided which changes to implement, and how you measured the impact of the changes. Be specific and thorough in your response.

• Give an example of a time when you had to process a large volume of data or tasks. Include the tools, programs, or processes you used to keep yourself organized, how you prioritized work, and the steps you took to minimize errors. Be specific and thorough in your response.

Please include the words "Medical Office Specialist

• Communicable Disease Control Program

• Limited Term Position" in the subject line of email submission. All submitted materials must be in a Microsoft Word or PDF format.

Please submit the above listed materials via email to:

Bryan Jimenez, Community Program Supervisor

bjimenez@smcgov.org

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.

Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.