Medical Office Rep

Overview

Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada.

Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships.

Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service. Mercy Imaging Centers a service of Dignity Health Medical Foundation provides cutting-edge diagnostic imaging services at 16 locations in the greater Sacramento and Woodland areas. Our team of 160 staff members work with our specialty trained and board certified radiologists to provide high quality care to our patients. The locations perform more than 175000 exams annually with the goal of providing top quality imaging compassionate care and timely service with a smile.

Responsibilities

Position Summary:

The Medical Office Representative position is the first point of phone customer service contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors by offering customer service communications and appropriate distribution of phone calls and messages. The Medical Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic practice management system.

The Medical Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals bench marks and quality patient care initiatives per departmental guidelines. This position may have access to third party credit card information and transactional systems (cash registers point of sale devices applications supporting credit card transactions and reports or other documents containing credit card information) from single transactions or a single card at a time.

Minimum Qualifications:

• High School diploma or equivalent

• Excellent interpersonal organizational and customer service skills are essential

• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment

• Impact of Decisions:
  
  Serious impact on patient relationships physician efficiency stewardship of clinic resources and our image in the community

• Internal/External Contacts: Patients physicians and other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors

Preferred Qualifications:

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation

• Familiarity with an electronic practice management system is preferred

• Experience with multi-line phones/ACD phones preferred

• Medical terminology preferred

Qualifications

Six (6) months experience in an outpatient setting as a Medical Office Representative preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation. Impact of Decisions:

Serious impact on patient relationships physician efficiency stewardship of clinic resources and our image in the community. Internal/External Contacts: Patients physicians and other clinic staff hospital staff patient family members and vendors.

Supervision: Reports to the Supervisor; does not supervise others. Skills/Knowledge: Excellent interpersonal organizational and customer service skills are essential.

Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Good Medical terminology is essential. Familiarity with an electronic practice management system is preferred.

Experience with multi-line phones/ACD phones preferred. None required for this position.