Medical Office Manager

Navihealth Detroit , MI 48222

Posted 2 months ago

Overview

Job Summary

As the Medical Office Manager for navi

Health's new Comprehensive Care at Home team, you'll play a critical role in managing all non-clinical aspects of the day to day operations of our medical office hub to ensure we're meeting our goal of providing personalized, home-based patient care. navi

Health's Comprehensive Care at Home team strives to provide high-touch, team-based, comprehensive house-calls to a high-risk cohort of patients. Our Medical Office Manager will be responsible for managing provider schedules, supervising day to day operations, quality assurance processes and metrics, regulatory requirements, and patient and provider relations. You will work closely with the Lead Physicians to ensure high standards in the work environment, and you will be supported by navi

Health IT, analytics, and management. The ideal candidate will have a passion for quality patient care and the ability to adapt to a fast-paced, dynamic environment.

Responsibilities

  • Oversee all aspects of day-to-day operations of the home-based medical team's office hub to ensure compliance with regulatory requirements and departmental policies/procedures

  • Maintain a quality culture in the workplace, providing dynamic feedback to staff and adherence to procedural standards and performance

  • Ensure home-based medical team if fully equipped and supported with functioning technology

  • With the assistance of staff members, oversee the equipment management process to ensure all clinical and non-clinical equipment is properly stocked, maintained, and repaired as needed

  • Support development, implementation, and upkeep of policies and procedures for the home-based medical team

  • Ensure patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences

  • Ensure staffing is appropriate for day to day operations; support hiring and training activities in collaboration with Clinical Outcomes, People and Culture, and other navi

Health teams as needed

  • Meet with clinical and support staff on a regular basis to review departmental progress and create positive collaboration between clinical and non-clinical colleagues

  • Other duties as assigned


Qualifications

  • Bachelor's degree in healthcare administration, business management, or related field

  • 3+ years of working experience as an Office Manager in a medical environment

  • In-depth knowledge of clinical procedures, operations, and terminology

  • Knowledge of regulations related to Medicare, Medicaid, and insurance providers

  • Excellent organizational and time-management skills

  • Outstanding communication, interpersonal, and leadership skills with strong customer service orientation

  • Clear, concise, and persuasive verbal and written communication. Must be able to positively interact with other clinicians, senior management, patients and their families, and all levels of medical and non-medical professionals

  • Highly motivated, flexible, and adaptable to working in a fast-paced, dynamic environment

  • Comfortable with technology; willing and able to learn new software tools

  • Highest level of ethics and integrity

About navi

Health

Being a pioneer in post-acute management and care transitions with 19 years of experience, navi

Health is uniquely positioned to manage patients, improve clinical and financial outcomes, and share risk with payors and providers. We provide clinical service support alongside proprietary technology and advisory solutions that empower health systems, health plans and post-acute providers to navigate care episodes across the continuum, with the goal of reducing waste and improving patient outcomes.

About navi

Health's Comprehensive Care at Home Program

Although licensed provider roles in our Comprehensive Care at Home program are employed by a separate legal entity, we provide the same quality of service with the same values as navi

Health, leveraging advanced technology, analytics, and an interdisciplinary team of experienced health care professionals.

Our Values

We care about the people we serve.

We care about each other.

We care about our communities.

We embrace innovation.

We like simple.

The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. navi

Health reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

navi

Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.


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Medical Office Manager

Navihealth