Medical Office Manager

Job Description Job Description Description: CareLink Mission:

The CareLink mission is to lead its members in the development of a high quality, responsive and relevant aging services network that cares for adults with complex health issues. CareLink Vision: CareLink and its members will create and implement innovative solutions within the health care system that make a positive impact on the lives of adults living with complex health issues.

Position Overview: The purpose of the Medical Office Manager position is to create, implement, evaluate, and promote strategic enrollment management planning and practices leading to patient goal attainment. This role works collaboratively with facility partners on goal setting/planning, strategic scheduling (analysis of enrollment trends, schedule development, provider assignments) and internal logistic of processes.

Primary Responsibilities: Build relationships with members to ensure efficient referral and care coordination process Lead and support special projects. Intake and monitoring of referrals via fax, email and telephone Evaluate referral information for completeness and follow up as necessary Build schedules in electronic medical records for various clinical specialty areas based upon referral and existing patient lists Generate ideas and assist in implementing process efficiencies Administrative and Organizational Duties:

Has a working knowledge of job duties, departmental policies, and procedures; takes ownership to incorporate them in the daily routine. Makes recommendations for changes. Independently organizes a schedule that reflects patient care priorities and facility needs and responsibilities.

Uses appropriate written communication. Participates in quality improvement programs. Makes recommendations to Program Manager for standard operating procedures.

Maintains a clean work environment. Professional Behavior: Identifies own learning needs and seeks out educational experiences to meet those needs.

Demonstrates appropriate verbal communication with all stakeholders Follows directions given by Program Manager or other supervisors and asks questions at an appropriate time and place. Is receptive to constructive feedback regarding performance. Uses appropriate channels of communication and assumes responsibility for securing a satisfactory response.

Disposition, temperament and reactions are consistent with the philosophy that the patient’s welfare is the prime objective. A team player that demonstrates a willingness to meet departmental needs Actively participates in finding solutions to identified problems. Requirements: Physical Requirements:

Visual Acuity – average acuity acceptable. Must be able to use visually oriented office/medical equipment. Must be able to read and complete forms.

Must be able to visually assess patient status and response to treatment. Auditory Acuity – average acuity acceptable. Must be able to communicate person to person via telephone.

Hand and Eye Coordination – average coordination acceptable. Must be able to deliver patient care and adequately manipulate equipment as it relates to Rehab services. Must be able to perform basic office tasks such as writing and computer equipment.

Hand Dexterity – average dexterity acceptable. Must be able to adequately perform hand movements in the categories as follows: fine/gross manipulation, simple/firm grasping. Full Body Mobility – ability to work at a fast pace.

Must be able to maneuver upper body adequately in order to lift one to twenty-five (25) pounds on a regular basis from floor to waist; from waist to shoulder and up to ten (10) pounds from shoulder overhead. Ability to carry up to twenty-five (25) pounds with assistance as needed. Occasional bends and twists, 30% standing, 30% walking, 38% sitting and 2% climbing, kneeling and crawling.

Must be able to move/mobilize a varying population including 20% obese. Must be able to balance on legs. Must know limits to physical strength and secure and direct assistance when needed.

Must demonstrate good body mechanics at all times. Follow Through – must be able to follow verbal and written instructions. Safety – may not pose a threat to the health or safety of others in the workplace.

Working Conditions – works indoors in a temperature-controlled environment on a carpeted and/or tiled work surface. May be exposed to occasional slippery floors, objects on floors, chemicals and sharp objects. May be exposed to hazardous materials, blood borne pathogens and communicable diseases.

May be subjected to stressful situations. Performance Skills: Commitment to providing high quality evidence-based, health care services Attention to detail Strong interpersonal and collaboration skills Ability to problem solve Customer service focus Willingness to learn Situation-appropriate sense of urgency, prioritization skills, follow through and sense of task ownership Education/Experience Required:

Associate degree preferred; HS Diploma required Medical Office Assistant training preferred Experience with data analysis and making recommendations based on data Experience in preparing reports Four years of increasingly responsible clerical experience with some supervisory responsibility and public contact including two years of medical billing, insurance, or related duties, preferably in a healthcare facility. Must possess a valid and current driver license and auto insurance. Current BLS and/or CPR certification from the American Heart Association or American Red Cross.