The Team Leader is the key individual within the clinic responsible for achieving our Mission Statement to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. Team Leaders create and nurture a high performance work culture through leading by example and setting and enforcing high standards of performance.
Essential Duties and Responsibilities
Team Leaders are responsible for ensuring a superior patient experience by:
Courtesy Ensuring every patient is treated warmly and empathetically.
Contact ensuring each patient has an interaction every 10 to 15 minutes
Communication Ensuring every patient understands their diagnosis and treatment and addressing any concerns promptly.
Timeliness Ensuring timely patient turn-around through prompt registration and efficient clinic operations
Follow-Up Ensuring that every patient is asked to return to the clinic and to refer their friends and family to us as part of our Ambassador Program.
Team Leaders are responsible for following established processes by:
Facilities Maintaining our facilities to provide a positive patient environment.
Procedures Ensuring team members comply with established procedures
Team Leaders are responsible for developing an effective and cohesive team by:
Direction Clearly communicating expectations
Training Ensuring each team member receives the training and resources to be successful in their role.
Accountability Ensuring that every team member knows their role and responsibilities and is accountable to themselves and others for their performance.
Four year college degree preferred but not required
Demonstrated skills in written, verbal and consultative communications
Ability to deliver high levels of customer service and achieve customer satisfaction
American Family Care, Inc.