Medical Office Coordinator - Jovive Wound Care - Mission Viejo

Mission Viejo, CA - Seeking Medical Office Coordinator

Everybody Has A Role to Play in Transforming Healthcare

As a Medical Office Coordinator, you play a vital role in supporting the Medical Director with the business operations of the Wound Care Clinic. This includes analyzing operations and clinical performance data metrics as well as financial performance and performing general office duties. At Vituity we know the impact you can have.

Join the Vituity Team. At Vituity, our core values matter. We embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means we all have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables all of us to re-imagine healthcare and bring about lasting change. Ultimately, we are unified around the common purpose of transforming healthcare to improve lives, and we believe everyone has a role to play in that. Help us shape the future of healthcare.

Vituity Locations: Vituity has opportunities at 450 practice locations across the country, serving 8 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Answers phones and takes accurate messages; handles basic inquiries on behalf of Medical Director.

• Prepares data reports as needed for Medical Director and third-party billing service.

• Attends and actively participates in all training, in-services, and staff meetings.

• Performs general office duties, including monitoring inventory of wound care supplies for expiration and ordering supplies as needed to replenish inventory.

• Assembles and prepares wound care supplies (i.e., saline, dressings) for providers to use in the field.

• Conducts patient call-backs as requested by physician/advanced provider to accurately communicate lab results.

• Inspects charts from providers and staff to ensure proper documentation including ancillaries, tests, and x-rays; verifies accuracy of the fee ticket.

• Applies knowledge of ICD-10 (International Classification of Diseases, 10th revision) and CPT (Current Procedural Terminology) coding of procedures and enters documentation into medical record as directed by the licensed care provider.

• Assists with referrals, as needed (e.g., obtains insurance pre-authorization).

• Notifies Medical Director of issues and concerns in a timely manner.

• Facilitates and participates in monthly billing call with third-party billing service.

• Responds to patient inquiries, including those related to billing.

• Collects, sorts, scans, packages, and submits required documentation from each patient encounter to designated third-party billing service for proper coding and billing of the encounter.

• Responds to all inquiries from third-party billing service; works with appropriate provider to complete documentation addendum requests.

• Helps ensure administrative and operational effectiveness of the clinic: understands the insurance referral process, accurately addresses insurance questions, understands the operations of the clinic as they relate to site and Vituity policies, determines workflow with the providers, acts as the Athena subject matter expert (SME) for the clinic, and standardizes the workflow for all wound care clinics in conjunction with the clinic manager and Medical Director.

• Partners with Clinic Manager to identify and implement policy, process, and workflow improvements and changes to increase office efficiency and address areas of deficiency in patient experience concerns, production, and quality of care.

• Articulates and presents clinic issues to the site management team, recommends solutions, and influences changes and improvements.

• Assists Medical Director with staffing schedule

• Reviews collection reports from third-party billing service; assists Medical Director with monitoring Accounts Receivable (A/R).

• Follows standards and procedures to maintain safe, secure, and healthy work environment.

• Follows equipment operating instructions to maintain proper operation and functioning; notifies Medical Director of equipment malfunctions.

• Cleans and autoclaves equipment daily.

• Provides direction to the medical reception staff (registration clerks).

• Trains new hires on all aspects of medical office coordination.

• Trains other staff members on Athena electronic medical record.

• Sets a good example by projecting a positive attitude, being punctual and professional.

• Assists with the development and competency of Medical Receptionist staff in setting professional and personal goals.

• Proactively identifies training opportunities for the staff and communicates these to the clinic manager.

• Provides feedback of the staff to the clinic manager for annual performance evaluations.

Required Experience and Competencies

• High school diploma or equivalent required.

• 2 years of experience as an Office Coordinator required.

• Experience with ICD-10 and CPT coding required.

• Billing experience is highly desired.

• Experience as an office coordinator in a clinic setting is preferred.

• Experience in accounting or finance preferred.

• Healthcare experience in an urgent care or primary care setting is preferred.

• Solid understanding of medical insurance plans and office procedures preferred.

• Knowledge of clinical compliance.

• Solid understanding of the referral and authorization process needed with this specialty based on the types of insurances we accept.

• Well-versed in managing insurances and understanding the referral/authorization process.

• Intermediate knowledge of Athena eHR system.

• Skilled with Microsoft Office 365.

• Strong organization, prioritization, and time management skills with a productivity-driven demeanor.

• Ability to effectively communicate and collaborate with team members, including educating them on proper documentation.

• Ability to employ effective customer service skills to resolve patient billing inquiries and complaints.

• Ability to maintain accurate records.

• Ability to follow facility and OSHA safety rules and procedures.

• Ability to uphold Health Insurance Portability and Accountability Act (HIPAA) privacy regulations.

• Ability to follow privacy policies regarding Protected Health Information (PHI) and HIPAA set forth in the Privacy Policy Manual.

• Ability to report for assigned/confirmed shifts punctually and reliably.

• Strong organizational skills.

• Possess a professional demeanor.

• Solid communication skills both verbally and in writing.

• Ability to read, comprehend, and act on simple instructions, short correspondence, and memos.

• Flexible and adaptable to an ever-changing environment.

• Possess strong interpersonal skills to work within a team environment.

The Practice

Jovive Wound Care - Mission Viejo, California

• Vituity is about transforming care for the patients it serves, and this service will make an impact on patient lives.

• Advanced Providers will visit patients within their home setting and conjunction with physicians who will be available virtually.

• We anticipate seeing 6700+ patients annually.

The Community

• Warm summers, mild winters, and a great place to raise a family.

• Access to high ranking public and charter schools.

• Close proximity to many points of interest: popular amusement parks such as Disneyland and Universal Studios, beautiful beaches, wineries, and more!

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%

• EAP, travel assistance and identify theft included.

• Wellness program.

• Diversity, Equity and Inclusion (DEI) initiatives including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.

• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

Salary range for this role is $22.90 - $28.63 per hour. Please speak with recruiter for more information.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. We know that when we work together across sites and specialties as an integrated healthcare team, we can exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

• Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.

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