Medical Office Coordinator

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Surgery Scheduler with Texas Back Institute you can be a part of an organization that is devoted to giving back!

Benefits

Texas Back Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Texas Back Institute family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Surgery Scheduler to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

Job Title: Medical Office Coordinator

Department: Patient Services

Reports To: Operations Manager

FLSA: Non-exempt, Hourly

Position Summary:

Under general supervision, this position is responsible for ensuring seamless care for patients by

acting as liaison between patients, TBI Physicians and insurance companies. The position will

assist in scheduling prescribed diagnostic testing, injections or other services as requested by the

physicians and counsel the patients on their insurance benefits and co-payments as well as

obtaining and maintaining accurate patient demographics. All PSR's must practice our

standards and maintaining superior customer service at all times for all responsibilities

Responsibilities:

• Act as liaison between patient, physician and insurance company and assists patients

with the next level of their care with regards to financial responsibility and scheduling

• Verify patient insurance eligibility and benefits using technology tools, the telephone and

the internet to ensure compliance with the clinic's policies and procedures

• Coordinate with insurance providers and clinic to obtain referrals and pre-authorizations.

Document these findings into the appropriate system(s)

• Verify medical necessity and coordinate with clinicians to obtain updated information

• Coordinate and communicate with other departments and Physicians to assist with

scheduling and financial responsibilities

• Coordinate and work closely with TBI approved and preferred facilities and vendors for

diagnostic testing / treatment etc. that has been referred outside of Texas Back

• Maintain appropriate relationships in the best interest of the patient and TBI
• Work closely with patient and act as financial counselor to assist in the identification and

collection of Patient financial responsibilities

• Communicate with patients to obtain any missing information necessary to achieve

financial clearance

• Review all demographic information for accuracy and completeness.

• Understand and practice duties of PSR II's which include check in/check out processes,

scheduling new patients, template changes, process cash/credit card payments and

balance transactions at end of each day etc.

• Understand and practice duties of PSR I's, which include answering phones, benefit

verification, confirming appointments etc.

• Work orders to ensure timely and accurate processing.

General Responsibilities:

• Treat patients and co-workers using our service standards at all times

• Attend and participate in department meetings, and training classes

• Keep organized and up-to-date all forms used and required by TBI standards and Best

Practices for Patient Service Rep's III

• Be initial contact for customer complaints and/or refer dissatisfied patients to a manager

• Maintain and promote HIPAA compliance in all areas

• Other duties as assigned

Minimum Requirements:

• High School Diploma or GED

• At least two years prior medical experience

• At least two years prior experience with insurance with extensive knowledge about in and

out of network benefits

Core Competencies:

• Proficient in the use of general office equipment (fax, copier and computers)
• Proficient data entry and typing skills (minimum 30 WPM minimum) with working

knowledge of Microsoft applications

• Exceptional problem solving and analytical abilities

• Demonstrate team work with ability to work with others and assist others when needed

• Proficient use of Computer skills and other technology to increase quantity and/or quality of

work

• Display a positive attitude and optimism about the organization and work to be done

• Show detailed attention to all tasks required for pre-certification

• Demonstrate excellent ability to communicate verbally and in writing to a diverse group of

people

• Show sensitivity and respect to the needs and feelings of internal and external customers

with appropriate customer service

• Is Dependable and reliable with meeting goals, deadlines and other performance

expectations

• Is able to relate effectively with others and understands how to approach or respond to

individuals based on their personal style

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit. The employee is

frequently required to use hands and fingers to handle or feel, occasionally walk or stand and

infrequently carry boxes/supplies of 10 lbs or less.

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare's graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Surgery Scheduler opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.