Greets patients/visitors at a front desk, information center or office setting.
Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
Obtains updates and files medical records as needed.
Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
Ensures arrival of medical records prior to appointment(s).
Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
Perform additional administrative duties including, but not limited to, annotating referred appointment dates/times in patient charts.
Contacts patients for unutilized specialty off-base appointments.
Responsible for ensuring off-base patient reports are returned to the appropriate PCMs.
Creates appointment schedules and templates in patient appointment computer system.
Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.
May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using CHCS or AHLTA per individual clinic guidelines.
If in the lead clerk position, attendance to the clinic Access to care Meeting is mandatory for central booking representation.
Performs other administrative and clerical duties in support of the TRICARE Operations/Patient Administration (TOPA) Flight.
Healthcare Resolution Services