Medical Office Clerk - Columbus Afb, MS

Healthcare Resolution Services Columbus , MS 39701

Posted 3 weeks ago

  • Greets patients/visitors at a front desk, information center or office setting.

  • Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.

  • Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.

  • Obtains updates and files medical records as needed.

  • Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.

  • Ensures arrival of medical records prior to appointment(s).

  • Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).

  • Perform additional administrative duties including, but not limited to, annotating referred appointment dates/times in patient charts.

  • Contacts patients for unutilized specialty off-base appointments.

  • Responsible for ensuring off-base patient reports are returned to the appropriate PCMs.

  • Creates appointment schedules and templates in patient appointment computer system.

  • Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

  • May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.

  • Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using CHCS or AHLTA per individual clinic guidelines.

  • If in the lead clerk position, attendance to the clinic Access to care Meeting is mandatory for central booking representation.

  • Performs other administrative and clerical duties in support of the TRICARE Operations/Patient Administration (TOPA) Flight.

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Medical Office Clerk - Columbus Afb, MS

Healthcare Resolution Services