Medical Office Assistant - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for a Medical Office Assistant to join our Veterans Evaluation Services (VES) Team in Cary, NC. The Medical Office Assistant is responsible for assisting providers and veterans on exam days in any manner needed, general problem solving in a solutions- oriented manner for both providers and veterans, and updating case statuses as available. The ideal candidate possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.

Essential Duties and Responsibilities:

• Perform all job functions in compliance with HIPAA policies.

• Adhere to local and externally relevant health and safety laws and policies.

• Gather and provide necessary information to providers; may include gathering forms, documents, and vital signs necessary to the evaluation.

• Provide a high level of customer service by greeting and directing all visitors, answering inquiries, confirming contact and appointment information, and otherwise facilitating a positive experience.

• Document all actions taken and other pertinent information as it relates to veteran and provider interaction.

• Clean exam rooms between each appointment and otherwise maintain stock and cleanliness of clinic throughout the day.

• Other duties as assigned.

• Arrive 30 minutes prior to scheduled exam

• Display snacks/water/flags/veteran material in the provider's waiting area and post VES signs in the door

• Greet each veteran immediately, obtain medical history, any diagnostic results or medical records and provide sign in sheet

• Provide information to the providers (worksheets/HX forms/day/face sheets), and assist with vitals (weight, height, blood pressure)

• Document and update OMS comments for everything you do pertaining to veterans and providers

• Must be willing to work onsite in our Cary, NC location

• Reliable transportation

• Must have reliable transportation to drive to other locations in the Eastern region

• One to two years training and/or certification in the medical field preferred

• CPR certified preferred

• Intermediate knowledge of pertinent medical terminology

• Advanced verbal and interpersonal skills

• Advanced written communication skills, to include excellent grammar

• Advanced reading and comprehension abilities

• Advanced analytical skills and detail-oriented

• Advanced multi-tasking skills

• Advanced organizational and prioritization skills, with strong ability to meet strict deadlines

• Proficient typing skills

• Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel

• Must be willing and able to travel to provide support to other clinics in the Eastern region

• Must be willing and able to work some weekend shifts (Saturday and Sunday) as needed

• Must live in or near Cary, NC

Home Office Requirements:

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
• Preferred Windows or Mac (no Chromebooks)

o OS for Windows

• Windows 10 or newer

o OS for Mac

• Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer

• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

• USB plug and play wired headset with a microphone and noise suppression

• Private work area and adequate power source

• A second monitor is highly recommended for most positions

• Must currently and permanently reside in the Continental US

Minimum Requirements

Minimum Requirements:

• High School Diploma or equivalent.

• Prior Medical or Customer Service experience is preferred.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.