Medical Office Assistant

Southern Ohio Medical Center Portsmouth , OH 45662

Posted 2 months ago

GENERAL SUMMARY Works under the supervision of the Office Manager and/or Office Supervisor. The Medical Office Assistant#s primary job function is to perform clerical duties associated with the#registration of patients, tracking, logging patient visits and assures all managed care patients receive proper pre-certification/authorization prior to their appointment. Communicates effectively with others. Performs other duties as assigned. QUALIFICATIONS Education: High School Diploma or successful completion of an equivalent High School Exam Required Licensure: BLS within 90 days of hire required Experience: Medical office and computer#experience preferred. Interpersonal Skills:Interacts in a pleasant and professional manner with other employees, physicians, providers, patients, and patient#s families to promote a team effort through cooperation and respect for fellow employees. Essential Technical/Motor Skills:Inputting data/keyboarding, copying, speaking clearly, answering telephone, handling and gripping. Essential Physical Requirements:Lifting, carrying, transferring (maximum of 20 lbs), communicating, stooping, kneeling, squatting, reaching, standing, holding, walking, and repetitive activity. Essential Mental Requirements:Calculating, explaining, multi-tasking, and attention to detail. Essential Sensory Requirements:Seeing, hearing, feeling, and verbalizing. Exposure to Hazards: May come in contact with body fluids/blood/tissue, exposure to or use of sharps. Other: None JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. # ## Performs routine registration of patient#ensuring patient information is updated including address changes and insurance updates. Verifies insurance eligibility by obtaining copies of patients# insurance cards#ensuring the accuracy of the registration forms. Demonstrates a thorough knowledge of all computer fields (i.e., demographics, insurance screen, etc.), and insurance companies. Answers multi-line phones and schedules appointments. Collects patient payments and maintains a balanced cash drawer. Schedules referrals and outpatient testing/procedures. Registers new patients from referrals and contacts patients# referring providers with appointment. Verifies insurance benefits and obtains proper authorization and certification for appointments and procedures. Collaborates with the Physician Billing Department to resolve billing issues. Assists in the coordination of care for the patient in collaboration with other members of the health care team to meet the health care needs of the patient. Pre-cleans, decontaminates, and transports contaminated instruments according to policy Follows medical record documentation procedure as detailed in the MCF Documentation Assistant policy. Assists the provider in navigating the medical record. Present during the provider#s performance of a clinical service and documents (on behalf of the provider) everything said during the course of the service. Performs other duties as assigned.
  • GENERAL SUMMARY

  • Works under the supervision of the Office Manager and/or Office Supervisor. The Medical Office Assistant's primary job function is to perform clerical duties associated with the registration of patients, tracking, logging patient visits and assures all managed care patients receive proper pre-certification/authorization prior to their appointment. Communicates effectively with others. Performs other duties as assigned.

  • QUALIFICATIONS

  • Education:

  • High School Diploma or successful completion of an equivalent High School Exam Required

  • Licensure:

  • BLS within 90 days of hire required

  • Experience:

  • Medical office and computer experience preferred.

  • Interpersonal Skills:

  • Interacts in a pleasant and professional manner with other employees, physicians, providers, patients, and patient's families to promote a team effort through cooperation and respect for fellow employees.

  • Essential Technical/Motor Skills:
  • Inputting data/keyboarding, copying, speaking clearly, answering telephone, handling and gripping.

  • Essential Physical Requirements:

  • Lifting, carrying, transferring (maximum of 20 lbs), communicating, stooping, kneeling, squatting, reaching, standing, holding, walking, and repetitive activity.

  • Essential Mental Requirements:

  • Calculating, explaining, multi-tasking, and attention to detail.

  • Essential Sensory Requirements:

  • Seeing, hearing, feeling, and verbalizing.

  • Exposure to Hazards:

  • May come in contact with body fluids/blood/tissue, exposure to or use of sharps.

  • Other:

  • None

  • JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

  • The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Performs routine registration of patient-ensuring patient information is updated including address changes and insurance updates.

  • Verifies insurance eligibility by obtaining copies of patients' insurance cards-ensuring the accuracy of the registration forms.

  • Demonstrates a thorough knowledge of all computer fields (i.e., demographics, insurance screen, etc.), and insurance companies.

  • Answers multi-line phones and schedules appointments.

  • Collects patient payments and maintains a balanced cash drawer.

  • Schedules referrals and outpatient testing/procedures.

  • Registers new patients from referrals and contacts patients' referring providers with appointment.

  • Verifies insurance benefits and obtains proper authorization and certification for appointments and procedures.

  • Collaborates with the Physician Billing Department to resolve billing issues.

  • Assists in the coordination of care for the patient in collaboration with other members of the health care team to meet the health care needs of the patient.

  • Pre-cleans, decontaminates, and transports contaminated instruments according to policy

  • Follows medical record documentation procedure as detailed in the MCF Documentation Assistant policy.

  • Assists the provider in navigating the medical record.

  • Present during the provider's performance of a clinical service and documents (on behalf of the provider) everything said during the course of the service.

  • Performs other duties as assigned.

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Basic knowledge of computer skills and ability to perform data entry preferred. Interpersonal Skills: Ability to communicate positively under stress; excellent interpersonal skills needed to deal with physicians, staff, patients and families. Essential Technical/Motor Skills: Computer operations, fax, telephone. Precise eye and hand coordination to input scheduling of procedures and patient charges in the computer with accuracy in a timely fashion. Essential Physical Requirements: Sitting and typing six to seven hours a day, speaking coherently on the telephone with multiple personnel. The physical demand is sedentary to light. Occasionally lifts 20 pounds or less. Essential Mental Requirements: Attend to multiple details simultaneously, logically and solve operational problems under stress. Must be able to cope when occasionally working under close supervision and without the assistance of other personnel. Has a contact with the public and customer in conjunction with job duties. Requires the ability to continuously cope with deadlines under pressure, to have attention to detail, and to be able to concentrate when using various computer programs for significant periods of time. Occasionally must cope with irregular activity schedules. Ability to concentrate on several tasks simultaneously must be able to contend with general public in a positive and courteous manner. Essential Sensory Requirements: Sufficient hearing and vision to perform duties accurately, precisely and in a timely, efficient manner. Exposure to Hazards: Works in good physical surroundings. Occasionally exposed to dust, odors, body fluids, toxic substances, unpleasant patient care activities, and infectious diseases. Frequently exposed to noise. Other: Show ability and knowledge of data entry. Above average level of spelling is necessary to ensure accuracy of data collected and entered in the Hospital#s Information Systems. Requires close concentration and use of the Information Systems for significant periods of time. Must be familiar with and have the ability to use all relevant office equipment, including SOMC#s Information Systems. Knowledge of medical terminology, anatomy, and physiology is preferred. JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. # ## Schedules surgical cases by communicating with patient, physician, and hospital departments. Ensures all documentation is sent to correct departments to coordinate scheduling of proper procedure per guidelines. Performs insurance verification for every procedure Works with patient accounting department and patient to ensure proper payment for self pay elective cases. Ensure all insurance pre-certifications are completed prior to procedure. Ensure patients are informed in a timely manner of any insurance or schedule changes. Instructs patients of any pre-op criteria before procedure Coordinates pre-op and post-op scheduling with patient Corresponds with all providers applicable to procedure Reviews pre-op instructions and education with patient. Assists patients with any paperwork assigned. Works with physicians and office manager to ensure providers schedules are up to date. Communicates with office manager and appropriate hospital department to maximize block time utilization. Greets and assists the customer (patient, patient#s family, visitors, co-workers, physicians) in a positive, professional and courteous manner. Behaves in a professional manner at all times (includes not abusing telephone privileges, breaks, socializing, and being consistently punctual, etc.). Acknowledges and adheres to the #Standards of Behavior# handbook. 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Precise eye and hand coordination to input scheduling of procedures and patient charges in the computer with accuracy in a timely fashion. * Essential Physical Requirements: * Sitting and typing six to seven hours a day, speaking coherently on the telephone with multiple personnel. The physical demand is sedentary to light. Occasionally lifts 20 pounds or less. * Essential Mental Requirements: * Attend to multiple details simultaneously, logically and solve operational problems under stress. Must be able to cope when occasionally working under close supervision and without the assistance of other personnel. Has a contact with the public and customer in conjunction with job duties. Requires the ability to continuously cope with deadlines under pressure, to have attention to detail, and to be able to concentrate when using various computer programs for significant periods of time. Occasionally must cope with irregular activity schedules. Ability to concentrate on several tasks simultaneously must be able to contend with general public in a positive and courteous manner. * Essential Sensory Requirements: * Sufficient hearing and vision to perform duties accurately, precisely and in a timely, efficient manner. * Exposure to Hazards: * Works in good physical surroundings. Occasionally exposed to dust, odors, body fluids, toxic substances, unpleasant patient care activities, and infectious diseases. Frequently exposed to noise. * Other: * Show ability and knowledge of data entry. Above average level of spelling is necessary to ensure accuracy of data collected and entered in the Hospital's Information Systems. Requires close concentration and use of the Information Systems for significant periods of time. Must be familiar with and have the ability to use all relevant office equipment, including SOMC's Information Systems. 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Specific activities may change from time to time. * Schedules surgical cases by communicating with patient, physician, and hospital departments. * Ensures all documentation is sent to correct departments to coordinate scheduling of proper procedure per guidelines. * Performs insurance verification for every procedure * Works with patient accounting department and patient to ensure proper payment for self pay elective cases. * Ensure all insurance pre-certifications are completed prior to procedure. * Ensure patients are informed in a timely manner of any insurance or schedule changes. * Instructs patients of any pre-op criteria before procedure * Coordinates pre-op and post-op scheduling with patient * Corresponds with all providers applicable to procedure * Reviews pre-op instructions and education with patient. * Assists patients with any paperwork assigned. * Works with physicians and office manager to ensure providers schedules are up to date. * Communicates with office manager and appropriate hospital department to maximize block time utilization. * Greets and assists the customer (patient, patient's family, visitors, co-workers, physicians) in a positive, professional and courteous manner. * Behaves in a professional manner at all times (includes not abusing telephone privileges, breaks, socializing, and being consistently punctual, etc.). 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Medical Office Assistant

Southern Ohio Medical Center