Medical Office Assistant

PRIMARY PURPOSE: The Medical Office Assistant is responsible for assisting the Student Health and Wellness Center (SHWC) staff in the day-to-day administrative and supportive clinical functions in the SHWC.

The Medical Office Assistant will be responsible for both front office and back-office duties such as scheduling medical appointments; answering the phones; intake and room patients; labs draws and prepping labs, in addition to other clinical duties. This position will report directly to the SHWC Director and Physician. This position is a full-time, non-exempt position.

CORE DUTIES and RESPONSIBILITIES: · Assists clinicians with day-to-day administrative functions of the Student Health & Wellness Center. · Greets patients and guests visiting the Student Health & Wellness Center and prioritizes students to determine appropriate level of care. · Schedules and confirms appointments and follow-ups for medical services. Screens and prioritizes incoming calls and responds to inquiries or requests for information as appropriate. Documents messages in the electronic health record and/or transfers calls to a supervisor, as appropriate. · Updates the electronic health record and patient management system with patient notes and ensures completeness and accuracy of patient contact information. · May perform administrative duties associated with scheduling and coordinating meetings and planning special events. · May arrange with vendors for services, site, facilities, catering, guest accommodations, travel arrangements, etc. · Manages patient requests for medical records in accordance with established policies and procedures.

Handles immunization document scanning. Ensures patients’ rights to privacy and confidentiality are maintained in accordance with HIPAA regulations. · Collects and processes payments made to the Student Health and Wellness Center. · Confirms patient account balance for new/returning, currently enrolled students and their eligible dependents. · Adheres to confidentiality and HIPPA laws and guidelines with regards to student health records. · Responsible for all reception related tasks which include but are not limited to answering phones, scheduling of appointments, addressing incoming questions and concerns, providing forms for visits, notifying staff of arrival of each appointment, etc. · Perform cleaning, i.e.: exam rooms and workstations · Room & intake patients including but not limited to medical history, medication and allergy reconciliation, triaging to the provider when needed · Order labs, as requested by the provider · Perform the following support services: • Blood draws • Vaccine (IM or SubQ) administration • Administer inhalation medication (via nebulizer machine) • Perform skin tests; measure and describe skin test reactions and make a record in the patient’s chart • Apply and remove bandages and dressings • Select and adjust crutches; instruct patient in proper use of crutches • Remove sutures or staples from superficial incisions or lacerations • Perform ear lavage • Collect noninvasive techniques (including nasal smears and throat swabs) and preserve specimens (including urine, sputum, stool) for testing • Collect and record patient data including height, weight, temperature, pulse, respiration rate and blood pressure • Perform simple laboratory and screening tests customarily performed in a medical office · Ensure all specimens are meticulously labeled, processed and sent to the appropriate lab · Schedule follow-up appointments in the system, answer tasks, intra-emails and emails · Performs other related duties as assigned. REQUIRED SKILLS and EDUCATION: · Possess a Medical Assistant certification or a Vocational Nursing License with a minimum of 1-2 years’ experience in a medical setting and a high school diploma or equivalent · Prioritize patient rapport and outstanding customer service; people person who enjoys working with and speaking to patients regularly · Ability to work in a fast-paced environment · Values diversity and inclusion and can work with a student population from diverse cultural backgrounds. · Thorough, detailed and committed to quality · Have a willingness to learn · Have an adaptive personality-able to adjust to different conditions · Show a strong respect for all your coworkers, regardless of position · Are willing and able to demonstrate your ability to abide by the practice’s protocols · Are dependable, punctual and reliable with ability to work over-time when necessary · Are interested in a long-term relationship · Have strong organizational and follow-up skills-you see what needs to be done and do it · Possess the ability to multitask, take initiative and anticipate the needs of others · Can project a positive, warm, kind, empathetic and professional image in person and on the phone · Ability to compile and analyze data · Verbal and written communication skills · Computer proficiency; EMR use proficient PREFERRED SKILLS and EXPERIENCE: ● Experience as a medical assistant or LVN in an outpatient clinical setting is preferred. ● Front office and back-office experience. ● BLS/CPR certified PROFESSIONAL COMPETENCIES / CORE QUALIFICATIONS FOR WORKING AT OTIS: ● Must be able to work efficiently, cooperatively and collaboratively in a team environment ● Must have strong interpersonal and communication skills ● Flexible and willing to adapt to changes in the work environment ● Comfortable working in a multicultural environment and committed to fostering an inclusive culture ● Strong problem-solving skills ● Excellent working knowledge of the Microsoft Office Suite of products including Outlook ● Demonstrated experience in and a commitment to diversity; the ability to work collaboratively and effectively with various constituencies within Otis’s diverse communities, internally and externally.