Medical Office Assistant - Urgent Care Henderson

Job Summary Responsible for a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling while maintaining confidentiality, professionalism, and a high level of ethical behavior. All tasks executed with emphasis on patient access and satisfaction, accuracy of information, and patient assistance. # Job Responsibilities Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs as required. Collects and records vital signs. Performs basic diagnostic procedures and specimen collection. Monitors and communicates changes in patient condition. Documents patient care given. Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting. Accepts payments and co-pays and other fees for services during registration. May be required to reconcile co-payments and cash receipts at the end of shifts. Communicates effectively with insurance companies, external agencies, patients, physicians, and team members. May communicate with referring facilities regarding patient transfers. Arranges for hospital admissions as appropriate. Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to the facility#s policies and procedures. Maintains examination areas. Performs patient registration, patient check-out, pre-certifications, pre-procedure instructions, and appointment confirmations. Retrieves records as requested by authorized persons. Ensures that properly executed release of information forms are obtained when necessary. Files new and returned records according to established systems and policies. Identifies and documents missing records. Enters information from a variety of sources into computer database(s). Verifies data entered into computer by checking printouts/reports for errors and correcting as required. Locates and prepares records for archival or destruction according to policies and procedures. Initiates retrieval and return of archived records and follows up on any delays or problems with retrieval. Assists with performing patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant or nurse. Greets patients as they arrive into the facility and provides appropriate information. Prepares patients for medical procedures as appropriate. Qualifications High school diploma, General Equivalency Diploma (GED) or higher preferred No experience required ABR-OE - Credential from American Association of Medical Assistants (AAMA) required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider AND BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position Skills and Attributes Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. Physical Demands Standing: Frequently Walking: Frequently Sitting: Occasionally Lifting 0-25 lbs: Rarely Lifting 25-75 lbs: Rarely Lifting over 75 lbs: Rarely Carrying 0-25 lbs: Rarely Carrying 25-75 lbs: Rarely Carrying over 75 lbs: Rarely Pushing/Pulling 0-25 lbs: Frequently Pushing/Pulling 25-75 lbs: Occasionally Pushing/Pulling over 75 lbs: Occasionally Climbing: Occasionally Bending/Stooping: Frequently Kneeling: Occasionally Crouching/Crawling: Occasionally Reaching: Frequently Talking: Frequently Hearing: Frequently Repetitive Foot/Leg Movements: Rarely Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Rarely Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

Job Summary

Responsible for a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling while maintaining confidentiality, professionalism, and a high level of ethical behavior. All tasks executed with emphasis on patient access and satisfaction, accuracy of information, and patient assistance.

Job Responsibilities

• Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs as required.

• Collects and records vital signs.

• Performs basic diagnostic procedures and specimen collection.

• Monitors and communicates changes in patient condition.

• Documents patient care given.

• Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.

• Accepts payments and co-pays and other fees for services during registration.

• May be required to reconcile co-payments and cash receipts at the end of shifts.

• Communicates effectively with insurance companies, external agencies, patients, physicians, and team members.

• May communicate with referring facilities regarding patient transfers.

• Arranges for hospital admissions as appropriate.

• Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to the facility's policies and procedures.

• Maintains examination areas.

• Performs patient registration, patient check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.

• Retrieves records as requested by authorized persons. Ensures that properly executed release of information forms are obtained when necessary.

• Files new and returned records according to established systems and policies. Identifies and documents missing records.

• Enters information from a variety of sources into computer database(s). Verifies data entered into computer by checking printouts/reports for errors and correcting as required.

• Locates and prepares records for archival or destruction according to policies and procedures. Initiates retrieval and return of archived records and follows up on any delays or problems with retrieval.

• Assists with performing patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant or nurse.

• Greets patients as they arrive into the facility and provides appropriate information.

• Prepares patients for medical procedures as appropriate.

Qualifications

• High school diploma, General Equivalency Diploma (GED) or higher preferred

• No experience required

• ABR-OE - Credential from American Association of Medical Assistants (AAMA) required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider AND

• BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position

Skills and Attributes

• Requires critical thinking skills and decisive judgment.

• Works under minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

Physical Demands

• Standing: Frequently

• Walking: Frequently

• Sitting: Occasionally

• Lifting 0-25 lbs: Rarely

• Lifting 25-75 lbs: Rarely

• Lifting over 75 lbs: Rarely

• Carrying 0-25 lbs: Rarely

• Carrying 25-75 lbs: Rarely

• Carrying over 75 lbs: Rarely

• Pushing/Pulling 0-25 lbs: Frequently

• Pushing/Pulling 25-75 lbs: Occasionally

• Pushing/Pulling over 75 lbs: Occasionally

• Climbing: Occasionally

• Bending/Stooping: Frequently

• Kneeling: Occasionally

• Crouching/Crawling: Occasionally

• Reaching: Frequently

• Talking: Frequently

• Hearing: Frequently

• Repetitive Foot/Leg Movements: Rarely

• Repetitive Hand/Arm Movements: Frequently

• Keyboard Data Entry: Frequently

• Running: Rarely

• Vision: Depth Perception: Frequently

• Vision: Distinguish Color: Frequently

• Vision: Seeing Far: Frequently

• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.