Medical Office Assistant - Behavioral Health Atrium Outpatient Clinic

Clinical Excellence/Patient Care

• Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures.

• Demonstrates competence in the clinical skills necessary to carry out assigned job duties.

• May be required to draw and collect blood and other samples from patients and prepare specimens for laboratory analysis.

• Administer ordered medical and/or vaccines.

• Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-10 coding.

• Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status.

• Provide appropriate and timely documentation in the patient's electronic health record using standardized workflows and processes.

• Practices and reflects knowledge of IPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare. Provide information to appropriate regulatory agencies, (i.e. health department).

Development and Patient Education

• Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.

• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.

• Maintain compliance and behave in a manner consistent with all policies and procedures, including but not limited to Compliance, HIPAA and personnel workplace rules.

• Behave in a manner consistent with all Compliance and HIPAA policies and procedures.

• Maintain regular and consistent attendance at work.

• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.

• Balance team and individual responsibilities; be open and objective to others views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

• Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Under the direction of a health care provider, Medical Office Assistant NPS, is responsible for the delivery of patient care that promotes the safety and well-being of our patients.