Essential Functions: (Detailed tasks, duties and responsibilities)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Recognize and resolve questionable orders, patient identification and potential problems with specimen integrity.
Greet patients, answer phones, order testing, label samples, and receive samples in the Laboratory Information System (LIS) based on requested testing.
Confer with patients to obtain information for laboratory records, explain procedures, allay fears, and elicit cooperation.
Obtain blood specimens by performing venipunctures, heel sticks, and finger sticks.
Instruct patients in a sensitive and understandable way on proper collection methods for urine and fecal samples.
Follow established guidelines for missed collections, recollections, and difficult phlebotomies.
Process samples using aseptic technique and prepare required paperwork for ACRH testing and reference lab testing.
Scan orders into the patient record per established guidelines.
Verify specimen identification and appropriateness of sample type/volume for the indicated testing.
Verify specimen integrity.
Demonstrate proficiency performing CLIA waived, moderately complex, and highly complex testing.
Demonstrate proficiency performing immunohematology testing, including ABO/Rh determination, antibody detection, and compatibility testing.
Recognize, investigate, and attempt to resolve questionable results, equipment malfunctions, and technical problems.
Complete assigned proficiency testing.
Complete required training and competency assessment as defined by CLIA.
Maintain licensure and complete required continuing education.
Recognize and attempt to resolve discrepancies in results or questionable results.
Accurately report laboratory testing results in a timely manner.
Reconcile and document pending tests.
Recognize and document critical and delta results.
Prepare and dispense blood products.
Obtain and distribute reference lab result reports to the appropriate providers and scan into patient record per established guidelines.
Communicate with teammates clearly and directly during hand-offs.
Ensure operation of laboratory equipment by calibrating, performing linearity testing, completing required preventive maintenance, troubleshooting malfunctions, and initiating repairs as necessary.
Perform and document daily QC procedures, troubleshoot QC problems, perform corrective action as necessary.
Perform a document instrumentation maintenance.
Serve and protect patients by adhering to professional standards, all established policies and procedures, and applicable federal, state, and/or accrediting requirements.
Participate in the orientation and training of other personnel.
Maintain/update job knowledge by participating in educational opportunities, reading technical publications, and participating in professional societies, as applicable.
Provide consultative services related to laboratory practices and testing.
Maintain knowledge of theory and methodology for applicable laboratory testing.
Keep work area and laboratory areas clean, organized, and free of clutter.
Follow all safety rules, including universal precautions.
Demonstrate proficiency in all computer-related tasks, including troubleshooting issues and logging service requests, as indicated.
Organize and prioritize workload to avoid delays for patients, testing, and/or reporting results.
Make reasonable efforts to limit the use and disclosure of Protected Health Information (PHI) to the Minimum Necessary in order to perform job.
Ensure an adequate level of supplies based on anticipated needs, ensure that work areas are stocked, and maintain records of inventory orders and receipt.
Ensure efficient operations by using appropriate supplies with minimal waste and using down time constructively.
Evaluate, address, and/or escalate requests for add-on testing, general laboratory information, and billing inquiries as appropriate.
Create, review, and revise department documentation.
Assist with evaluating, implementing, and validating new instruments, products, and/or services.
Recognize and perform needed duties even when not directly assigned.
Work any shift as assigned, work overtime as needed.
Oversee retention and storage of laboratory and phlebotomy hard-copy documentation.
(Educational and job experience requirements. Knowledge, skills, abilities)
Required: BS/BA/AS degree in Medical Technology, Clinical Laboratory Science, or science/health-related field. Must meet CLIA education requirements for high-complexity testing.
Preferred: BS degree in Medical Technology or Clinical Laboratory Science.
Required: MT/MLS (ASCP) or equivalent plus continuing education to maintain CM, if applicable. Certification/Licensure in a specialty area will be considered. Must meet CLIA requirements for high-complexity testing.
BLS required within first 30 days of hire
Preferred: MT/MLS (ASCP) or equivalent.
Required: 0-2 years as MT/MLS or equivalent, including phlebotomy.
Preferred: 3 or more years as MT/MLS or equivalent, including phlebotomy.
Knowledge, Skills and Abilities
Knowledge of basic mathematics, good laboratory practices, specimen integrity & stability, federal and state requirements for laboratory operations, and applicable accreditation standards.
Superior customer service skills.
Excellent communication and critical thinking skills.
Good computer skills and use of basic office equipment.
Excellent documentation skills, highly detailed oriented.
Ability to exercise sound judgment, prioritize work, multi-task, manage time effectively, and accept guidance.
Ability to operate laboratory analyzers, microscopes and other laboratory equipment, and to perform a variety of blood collection techniques.
Ability to be a team player and maintain cooperative working relationships with all personnel.
Ability to remain focused, tactful, and productive in stressful situations.
Ability to deal effectively, compassionately, and diplomatically with frustrated patients, families, staff, and providers.
Ability to perform all duties in an independent manner with minimal direct supervision.