Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Medical Laboratory Technician - III - Outreach

Expired Job

University Of Illinois Medical Center Chicago , IL 60602

Posted 4 months ago


Medical Laboratory Technician

  • III - Outreach (Job ID #94098)


Pathology Laboratories


Civil Service


UI Health

Close Date:

Hours Per Week:




Job Summary

The University of Illinois Hospital & Health Sciences System (UI Health), Pathology Laboratories is seeking to hire a Medical Laboratory Technician

  • III. This position will provide client services support for Outreach Testing and provide specimen-related information.

The Medical Laboratory Technician III supervises subordinate personnel, for example, Customer Service Specialists.


Key Responsibilities/Duties

  • Take a lead in resolving customer service complaints referred by lower level staff and communicates with clients by providing assistance on out-of-the ordinary matters or with complex situations.

  • Answer questions escalated requiring the application of regulations and procedures to specific problems or transactions.

  • Supervise the daily activities of lower-level customer service staff.

  • Review documents to determine adequacy or acceptability of information needed.

  • Monitor daily client service functions for Outreach Testing services which include TAT, printer/fax reporting queue, add-on requests and all other incoming client requests and forwarding those that require immediate attention to the Assistant Director of Clinical Operations.

  • Respond verbally or in writing to complex inquiries from clients to provide or clarify information regarding services, policies and procedures in a timely manner.

  • Communicate with and inform clients of new procedures and services via Lab Alerts for Outreach to enhance existing client services and to institute new client services due to operational and volume changes.

  • As directed, participate in the formulation and implementation of policies and procedures.

  • Ensure timely reporting of statistics, critical values and other client/physician requests and complete appropriate documentation for each task.

  • Comply with up-to-date technologic advances or up-dates to HIPAA or Privacy regulations, compliance laws, University policies and rules, departmental policies and rules and industry changes to promote superior customer service.

  • Monitor call center volume and client time on hold. Provide feedback to the Assistant Director of Clinical Support regarding response time, appropriateness of action taken and follow-up regarding client satisfaction.

  • Assist with the development of call center schedules to provide maximum coverage for call volume and peak hours.

  • Ensure a smooth workflow by integrating immediate needs with the daily service routine. As needed, coordinate functions with other Outreach Testing staff.

  • Assist with the building of New Clients in all Outreach Laboratory Systems. This will include but is not limited to the building of New Clients in 4Medica and Pathnet.

  • Generate reports regarding changes to individual client service, equipment placement and supply inventory.

  • Provide client feedback to the Assistant Director of Clinical Support regarding requested changes to individual client service.

  • Report Quality Assurance/Quality Control according to departmental and laboratory guidelines. Prepare daily, monthly and quarterly reports as designated by the Reference Laboratory Coordinator. As delegated, attend and present reports at weekly Quality Indicator meetings.

  • Initiate requests to maintain and dispense supplies and equipment by completing supply request forms and sending to supply department.

  • Enforce security regulations for departmental files, supplies and equipment.

  • Interpret and defend customer service policies.

  • Perform other duties as assigned.


Minimum Qualifications Required

  1. (a) possession of the qualifications required for the Medical Laboratory Technician I and

one year of medical laboratory experience at a level comparable to the Medical

Laboratory Technician II


(b) associate degree from a medical laboratory technician program and one year of

medical laboratory experience at a level comparable to the Medical Laboratory

Technician II


(c) baccalaureate degree in biology, microbiology, chemistry, physiology, biochemical

engineering, blood bank, or closely related fields

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.

Please upload all valid certifications and transcripts within the document section of your online application. Documentation of high school completion (official transcripts, copy of diploma or GED certificate) is required in order to be eligible for this position within the University of Illinois Hospital and Health Sciences System.

All civil service positions require an exam.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If a degree or college coursework is required, you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to

If your educational institution doesn't provide electronic transcripts, they must mail the transcripts to:

University of Illinois at Chicago

Recruitment and Staffing

Human Resources Building Room 109
715 S. Wood Street M/C 862

Chicago IL 60612

Attn: HD0469-Medical Laboratory Technician III -AE

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied.

For fullest consideration, the above mentioned requirements must be submitted no later than Wednesday, September 19, 2018.

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Advanced / Senior IT Support Technician Tier II Tier III

Simply Smart Technology

Posted 3 days ago

VIEW JOBS 12/12/2018 12:00:00 AM 2019-03-12T00:00 <p>Simply Smart Technology is an IT Managed Services Provider seeking a highly motivated Senior IT Support Technician to join our growing company. Our team assists local business by providing comprehensive technology solutions for their company’s internal technology.</p><p>Technicians work closely with our clients on desktop, server, and network technology within a wide variety of environments.</p><p><br></p><p><strong>The Role:</strong></p><p>The Senior IT Support Technician works directly with our clients over to deliver high quality, accurate, and helpful technical support.</p><ul> <li>Handle complex troubleshooting of desktop and server systems</li> <li>Find the root cause of technology issues</li> <li>Be prepared to escalate a request, pull in teammate, or ask for help in the right situations</li> <li>Collaborate and work with teammates on new and ongoing issues</li> <li>Create documentation about common problems / fixes, computer systems, servers, and network layouts</li> <li>Cross-train teammates by co-working on troubleshooting tasks</li> <li>Go onsite to clients' offices to provide in person tech assistance</li> <li>Work in a fast paced environment with deadlines</li> </ul><p><strong>Office:</strong><br></p><p>Simply Smart Technology is conveniently located at 11 E Hubbard St, next door to Andy's Jazz Club and Shaw's Crab House. The office location is an easy commute and within walking distance of all the 'El' lines.</p><p>The office itself is a bright and open timber loft space equipped with modern amenities.</p><p><strong>Requirements</strong></p><p>We are looking for individuals with good character, a genuine interest in technology, and the ability to troubleshoot and resolve complex technology problems.<br></p><ul> <li><strong>Bachelors of Science from accredited 4 year University</strong></li> <li><strong>3-5 years of experience doing hands on troubleshooting and IT work</strong></li> <li><strong>1-3 years working with servers, server hardware, and server side applications</strong></li> <li><strong>Solid understanding of client server communications </strong></li> <li><strong>Expert knowledge of command line utilities</strong></li> <li><strong>Ability to demonstrate understanding of best practices</strong></li> <li><strong>Ability to follow written processes</strong></li> <li><strong>Team oriented approach to problem solving</strong></li> <li><strong>Comfortable working with Window 7, 8, 8.1, and 10 operating systems</strong></li> <li><strong>Comfortable working with Mac computers / OS X</strong></li> <li><strong>Excellent communication skills, written and telephone</strong></li> <li><strong>Ability to self-start</strong></li> <li><strong>Experience writing batch scripts, PowerShell, or VBScript is a plus</strong></li> <li><strong>Industry certifications are desired</strong></li> <li><strong>Must be eligible to work in the US without needing sponsorship</strong></li> </ul><p><strong>Benefits</strong></p><p>Salary negotiable based on experience. This position is eligible for health insurance benefits.</p> Simply Smart Technology Chicago IL

Medical Laboratory Technician - III - Outreach

Expired Job

University Of Illinois Medical Center