Medical Laboratory Technician
Hours Per Week:
The University of Illinois Hospital & Health Sciences System (UI Health), Pathology Laboratories is seeking to hire a Medical Laboratory Technician
The Medical Laboratory Technician III supervises subordinate personnel, for example, Customer Service Specialists.
Take a lead in resolving customer service complaints referred by lower level staff and communicates with clients by providing assistance on out-of-the ordinary matters or with complex situations.
Answer questions escalated requiring the application of regulations and procedures to specific problems or transactions.
Supervise the daily activities of lower-level customer service staff.
Review documents to determine adequacy or acceptability of information needed.
Monitor daily client service functions for Outreach Testing services which include TAT, printer/fax reporting queue, add-on requests and all other incoming client requests and forwarding those that require immediate attention to the Assistant Director of Clinical Operations.
Respond verbally or in writing to complex inquiries from clients to provide or clarify information regarding services, policies and procedures in a timely manner.
Communicate with and inform clients of new procedures and services via Lab Alerts for Outreach to enhance existing client services and to institute new client services due to operational and volume changes.
As directed, participate in the formulation and implementation of policies and procedures.
Ensure timely reporting of statistics, critical values and other client/physician requests and complete appropriate documentation for each task.
Comply with up-to-date technologic advances or up-dates to HIPAA or Privacy regulations, compliance laws, University policies and rules, departmental policies and rules and industry changes to promote superior customer service.
Monitor call center volume and client time on hold. Provide feedback to the Assistant Director of Clinical Support regarding response time, appropriateness of action taken and follow-up regarding client satisfaction.
Assist with the development of call center schedules to provide maximum coverage for call volume and peak hours.
Ensure a smooth workflow by integrating immediate needs with the daily service routine. As needed, coordinate functions with other Outreach Testing staff.
Assist with the building of New Clients in all Outreach Laboratory Systems. This will include but is not limited to the building of New Clients in 4Medica and Pathnet.
Generate reports regarding changes to individual client service, equipment placement and supply inventory.
Provide client feedback to the Assistant Director of Clinical Support regarding requested changes to individual client service.
Report Quality Assurance/Quality Control according to departmental and laboratory guidelines. Prepare daily, monthly and quarterly reports as designated by the Reference Laboratory Coordinator. As delegated, attend and present reports at weekly Quality Indicator meetings.
Initiate requests to maintain and dispense supplies and equipment by completing supply request forms and sending to supply department.
Enforce security regulations for departmental files, supplies and equipment.
Interpret and defend customer service policies.
Perform other duties as assigned.
Minimum Qualifications Required
one year of medical laboratory experience at a level comparable to the Medical
Laboratory Technician II
(b) associate degree from a medical laboratory technician program and one year of
medical laboratory experience at a level comparable to the Medical Laboratory
(c) baccalaureate degree in biology, microbiology, chemistry, physiology, biochemical
engineering, blood bank, or closely related fields
To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.
Please upload all valid certifications and transcripts within the document section of your online application. Documentation of high school completion (official transcripts, copy of diploma or GED certificate) is required in order to be eligible for this position within the University of Illinois Hospital and Health Sciences System.
All civil service positions require an exam.
When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.
If a degree or college coursework is required, you must provide official transcripts.
Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.
If your educational institution provides electronic transcripts, please have them sent to email@example.com.
If your educational institution doesn't provide electronic transcripts, they must mail the transcripts to:
University of Illinois at Chicago
Recruitment and Staffing
Human Resources Building Room 109
715 S. Wood Street M/C 862
Chicago IL 60612
Attn: HD0469-Medical Laboratory Technician III -AE
If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied.
For fullest consideration, the above mentioned requirements must be submitted no later than Wednesday, September 19, 2018.
We appreciate your interest in employment at the University of Illinois at Chicago.
The University of Illinois is an Affirmative Action/Equal Opportunity Employer.
University Of Illinois Medical Center