Medical Front Desk Specialist
Roseville , CA 95661
Posted 2 months ago
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Responsibilities include: ? Provides top-quality customer service including welcoming patients and visitors with a friendly greeting, assisting with in-person and telephone inquiries, checking voicemails, and promptly returning calls and/or relaying messages accordingly ? Assists patients by collecting patient demographics and insurance information and updating when needed, scheduling new patient and follow up appointments, confirming patient appointments, explaining new patient paperwork and relaying messages from patient to doctor ? Completes administrative duties such as filing medical reports, notes and correspondence in the patient's chart, collecting patient's co-pays, deductibles and fees, ensuring reception area lobby is well maintained, and other tasks assigned by providers and supervisors ? Maintains open line of communication with supervisor to offer suggestions on process improvement, escalate any patient complaints, assist with morale in the office, and provide any feedback needed on a daily basis ? Provides excellent service to our providers by keeping them notified of patient arrivals and of any schedule changes including cancelations or delays, requesting external medical reports as directed, and being a liaison between pharmacies and providers ? Maintains operations by following policies and procedures and informing patients of office procedures and policy ? Additional responsibilities of a Medical Front Desk Specialist include: ? Completing daily bank deposits and deposit uploads ? Scheduling of audits and productivity reporting to management ? Drafting patient term letters for approval ? Training new hires in all required duties ? Monitoring that provider preferences are being adhered to according to policy ? Requesting and locating lost charts ? Supporting and leading basic to moderately complex department projects Qualifications:
? High school diploma or equivalent ? Strong attention to detail with the ability to prioritize and multitask ? Excellent customer service and communication skills, both written and oral ? Basic proficiency with Microsoft Office (Outlook, Excel, and Word); multiline phone experience; accurate typing/data entry skills ? Knowledge of general administrative and clerical procedures If you are interested in this position, please email your resume to We look forward to hearing from you!
2 - 4 years of related experience High school diploma or equivalent Strong attention to detail with the ability to prioritize and multitask Excellent customer service and communication skills, both written and oral Basic proficiency with Microsoft Office (Outlook, Excel, and Word); multiline phone experience; accurate typing/data entry skills Knowledge of general administrative and clerical procedures Scheduling Customer Service Medical Records EMR - Electronic Medical Records
Employment Type: Temporary