As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
GENERAL SUMMARY/ OVERVIEW STATEMENT:
As a key member of the PAC Leadership Team, the Medical Director of Psychiatry will report jointly to the PAC Chief Medical Officer and the leadership/Chief of System Behavioral & Mental Health. The Medical Director of Psychiatry will play a critical role in the overall start up and strategic management of Ambulatory clinical services. This is an approximately 20% FTE role. The Medical Director will represent PAC Psychiatry in all System Behavioral and Mental Health, and Psychiatry Leadership meetings.
The Medical Director will set the strategic direction for all Psychiatry medical operations and is responsible for the employed physicians (and advanced practice providers at all PAC sites). The Medical Director is responsible for quality, safety, and patient experience for all PAC locations. The Medical Director is responsible for the reporting and improvement of Patient Experience goals of this specialty. In collaboration with the CMO, other Medical Directors, and other PAC clinical leaders, he/she will develop and implement the vision for effective ambulatory care. The Medical Director provides medical oversight, expertise and leadership to ensure the delivery of affordable high-quality Psychiatric healthcare. Issues of professionalism among medical staff will be managed by Medical Director and CMO. Medical Director will consider cost-effective and appropriate pharmaceutical use across PAC.
The Medical Director will work closely with the CMO, senior leadership of PAC, Partners HealthCare and all hospitals and physician organizations to ensure that all aspects of the organization including Psychiatry are appropriately resourced and managed. The Medical Director for Psychiatry will be an experienced leader contributing energy, leadership, and expertise to the development and implementation Ambulatory's vision and business model. The Medical Director must be a skilled relationship builder who understands the complexities of both community-based and academic medical environments and can respond creatively to the changing needs of the current clinical and procedural ambulatory healthcare market.
As the Partners Ambulatory initiative is a new system-wide venture, emphasis is placed upon team members who possess relevant skills, positive attitudes, growth potential, creativity and flexibility. Opportunities exist for team members to contribute both in their primary domain/expertise as well as in other areas/functions of the organization.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Seamlessly works with the CMO and the other PAC Medical Directors (both PAC employed and/or PAC leased/affiliated) on engaging, retaining, and increasing the performance and productivity of Psychiatric physicians and clinical staff and acts as a model and champion for integration within PAC and across the PHS system.
Provides leadership to and oversight of Psychiatric clinical processes and works directly with the other PAC Medical Directors and CNO to ensure effectiveness of these activities. Coordinates and prioritizes to ensure that service levels are met or exceeded.
Remains knowledgeable of market and industry trends, competitors and all aspects of the PAC organization's competitive environment.
Creates new opportunities by being a thought leader providing strategic and operational insight. Redesigns the status quo to create and deliver new value in PAC Psychiatric care delivery.
Medical Staff and Organizational Leadership
Contributes to organizational vision and strategy, recruiting, credentialing, engagement, mentoring and developing clinical Psychiatry staff. Ensures adherence to bylaws, peer review, and focused professional practice evaluation.
As a member of the Ambulatory organization's Medical Leadership Team, promotes values and culture, and contributes to key organizational decisions. With CMO, develops and implements programs enhancing quality and safety of Psychiatric care delivery. Collaborates with CMO, medical and clinical staff leadership to optimize operational policies and procedures, operational practices, patient care standards, facility utilization, and contractual agreements.
Effectively communicate and present critical operational or clinical matters and risks to the CMO, President; system-wide senior leadership, applicable Committees, as well as to key external stakeholders.
Manage and develop a medical Psychiatry team, ensuring that each team member is coached, developed, and positioned to achieve their goals.
Oversee Psychiatric care processes to ensure service levels are met/exceeded in conjunction and collaboration with CMO, clinical/medical and other PAC leadership.
Represent PAC Psychiatry in all System Behavioral and Mental Health, and Psychiatry Leadership meetings.
Care Quality/Safety/Value (QSV) Leadership
Collaborate with the CMO in the design, revision and implementation of quality/safety programs, quality assurance and utilization review processes to ensure compliance with all accrediting and licensing standards. Assists with the development of and management of a 5-year plan for Psychiatry patient experience improvement.
Participate in performance improvement, patient safety initiatives and interpretation of clinical Psychiatry accreditation standards for accreditation agencies.
Strategic Planning and Problem Solving
Works with other PAC leaders to define clinical program development, quality and future strategy.
Recognize and anticipate opportunities and challenges as they relate to Psychiatric clinical operations; generate ideas, strategies, and solutions to drive initiative.
Medical degree (M.D.) with unrestricted medical license.
At least 4-7 years clinical/medical management level experience required. Experience with a complex, multi-dimensional organization or healthcare organization preferred.
Experience gaining credibility and partnering effectively with medical staff to achieve desired facility-specific and organizational outcomes. Proven experience and track record of success in leading as the primary medical leader for a Psychiatry clinical enterprise.
Knowledge of the purposes, organization and policies of the healthcare industry to enable effective interactions with other health providers. Knowledge of Psychiatry physician practice operations preferred.
Knowledge of the principles and practices of employee development to ensure organization productivity. Proven track record developing and motivating managers and staff to achieve strategic objectives and maintain accountability. Ability to achieve results "managing managers".
Excellent verbal and written communication skills. Ability to speak effectively in public, including small groups and large public forums. Ability to prioritize, negotiate, and work collaboratively across the several divisions within a university, non-profit, or corporation.
Demonstrated track record of leadership at a time of change, including start up and creation of cultural change. Track record of building and leading effective teams; evidence of building a customer-centric, data-driven team culture and coaching/developing others to optimize their potential.
Track record of developing systems and processes to support effective Psychiatric clinical, quality, safety, value and patient experience improvement planning, management, and decision-making.
Collaborative approach with executive leadership, and the ability to work effectively with cross functional teams to meet goals and improve organizational performance.
Strong analytical capabilities. Ability to make decisions quickly and independently. Ability to generate and encourage creative ideas, innovative thinking, and imaginative solutions to issues or problems.
A multi-tasker with the ability to wear many hats and a willingness to work alongside a team in a hard-working environment.
Ability to work in a decentralized, multi-entity environment.
Ability to work with both academic-based and community-based physicians, employed and independent.
Proven track record of maintaining the highest standards of performance, quality, credibility, and integrity.
Extraordinary professional discretion in the handling of highly confidential clinical and/or political information and data.
Partners Healthcare System