Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Medical Concierge - Full Time

Expired Job

Mount Sinai Medical Center New York , NY 10007

Posted 5 months ago

The Mount Sinai Health System

Medical Concierge

Background

Mount Sinai is one of the largest non-profit health systems in the U.S., with a strong reputation for quality of care (18th ranked academic medical center) and research/education (22nd ranked medical school). Traditions are important, but at Mount Sinai, we are looking for people to join our team who want to make healthcare better by improving the value of care for patients, purchasers, and communities.

To help achieve this aim, we've launched a new line of business of onsite and near-site health centers. With these health centers, Mount Sinai builds a primary care practice right at the employer's worksite where traditional fee-for-service payments are replaced by a value-based alternative that enables the clinical team to provide patient-centered care.

We are looking for team members who:

  • Are comfortable "playing up" and "playing down" as needed to accomplish business objectives

  • Work productively amidst ambiguity

  • Thrive in fast-paced work environments

  • Seek to improve the status quo

Role Summary

The Medical Concierge is an integral member of the health center's multidisciplinary team. The Medical Concierge will report to the health center Practice Manager.

The Medical Concierge will serve as the "face" of the health center and act as a resource to patients in navigating their health care. The role combines the responsibilities of a traditional front desk staff person with those of an elite concierge. The Medical Concierge will be responsible for ensuring that each patient has an exceptional experience with the health center, leaving them with lasting positive feelings about the health center and the services received. In addition, the Medical Concierge is responsible for facilitating patient access to services and answering all questions or providing assistance to patients before, during and between visits to the health center. The ideal candidate is an excellent communicator, team-player, who is always positive, resilient, sees the best in every situation, and is motivated to wow our patients.

Responsibilities

Patient Experience

  • Act as the single-point-of-contact for health center patients whether in person, email or phone, assisting patients with all inquiries

  • Address and resolve patient concerns and complaints with the highest level of hospitality and professionalism, accommodating special requests whenever possible

  • Educate and answer patient questions related to the health center, the Mount Sinai Health System, health insurance and wellness programs

  • Maintain good relationships with patients and the health center team

  • Foster an atmosphere of warmth and professionalism

Front Desk Responsibilities

  • Lead check in and check out process for every patient, updating demographic & insurance information, scheduling follow-up appointments, connecting patients to wellness programs, provide patients with necessary forms and handle any health insurance related matters

  • Answer phones on behalf of the health center team and coordinate inquiries with appropriate team members

Assist patients with getting ready for physical therapy visits, including providing available workout clothes

Physical Therapist Support

  • Clean and maintain physical therapy space and equipment; assist therapist in gathering needed supplies and equipment for each visit

  • Process paperwork for therapists, including referrals, intake forms and authorizations

  • Drop off dirty laundry and put away clean laundry on an as needed basis

Scheduling / Care Navigation

  • Assist patients with scheduling appointments at the health center and the practices within the Mount Sinai Health System

  • Assist health center team with pre-visit planning and following up with patients between visits, calling patients to remind them of their appointment, answer questions about upcoming appointments, coordinate referrals and check insurance eligibility

  • Educate patients on the services available at the health center and Mount Sinai Health System

  • Educate patients on their health benefits and wellness options

Other Responsibilities

  • Assist in marketing and promotion of the health center and its various services

  • Maintain an expert understanding of the employer and their employee population

  • Maintain an expert understanding of the available health insurance benefits and wellness programs

  • View roadblocks as an opportunity to improve a process and make your team's work more efficient

  • Lead and participate in process improvement activities that improve overall patient satisfaction

  • Support the health center team in improving processes, identifying efficiencies and maintaining a safe environment

  • Abides by the health center's service framework

  • Other relevant duties as assigned

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Medical Receptionist Full Time

Health Plus Management

Posted Yesterday

VIEW JOBS 1/15/2019 12:00:00 AM 2019-04-15T00:00 <p>Health Plus Management LLC (HPM) provides management services to medical practices specializing in the area of Pain Management and Physical Medicine &amp; Rehabilitation. HPM manages 36 locations throughout Long Island, NYC including the 5 boroughs, Westchester, Niagara Falls/Buffalo and NJ. We provide management services that give the physician and therapists the opportunity to provide patient care without worrying about the administrative needs of the practice. We continually strive to support these practices by recruiting and retaining the most qualified and dedicated individuals. HPM provides an excellent path for personal and professional growth, along with competitive salary and benefits. Health Plus Management is currently seeking a <strong>Medical Receptionist</strong> in our Washington Heights location. This is an excellent opportunity for anyone who is looking for a long term position with outstanding growth potential.<br></p><p><strong>HOURS:</strong></p><p><strong>Monday - Friday: 8:00 am - 4:00 pm</strong></p><p><strong>Requirements</strong></p><p>The Medical Receptionist's primary objective is to <strong>create an AMAZING patient experience on a daily basis</strong>. </p><ul> <li>Strong customer service skills.</li> <li><strong>BILINGUAL IN SPANISH AND ENGLISH</strong></li> <li>Responds to inquiries, resolves risen issues, collect co pays and schedules patient appointments.</li> <li>Maintain the daily operations of the office by following standard operating procedures and guidelines.</li> <li>Assist in comforting the patients and maintaining the reception area.</li> <li>Contribute to team effort by smoothly transitioning into daily roles as needed.</li> <li>Answer the telephone in a courteous and professional manner.</li> <li>Assist patients w/completing all necessary forms and documentation.</li> <li>Responsible for obtaining and filing patients charts as needed.</li> <li>Responsible for protecting patient’s privacy by maintaining confidentiality of personal information (HIPAA compliant).</li> <li>Navigate through NextGen to access and provide patient information.</li> <li>Maintain compliance by contacting patients to confirm appointments.</li> <li>Responsible for the opening and closing procedures of the office as needed.</li> <li>Outstanding organizational and communication skills.</li> <li>Reliable and dependable.</li> <li>Detail-oriented.</li> <li>Experience with medical verification is a plus.</li> <li>Other tasks as assigned.</li> </ul><p><br></p><p><strong>The best fit candidate for this role will have experience with customer service and posses a strong work ethic. Additionally, the following skills are required:</strong> </p><ul> <li>Multi-tasking</li> <li>Telephone &amp; Computer </li> <li>Outstanding communications </li> <li>Time Management</li> <li>Organization</li> <li>Attention to Detail</li> <li>Scheduling</li> <li>Microsoft Word</li> </ul><p><br></p><p><strong>Benefits</strong></p><p>Health, Dental, Vision insurance, Short term and long term Disability, Life insurance, 401K, EAP, and Paid time off<br><br></p> Health Plus Management New York NY

Medical Concierge - Full Time

Expired Job

Mount Sinai Medical Center