Medical Case Specialist I

Are you someone who has a knack for details and a passion for helping others? If so, we would love to speak with you!

Leidos QTC Health Services is seeking qualified candidates for Medical Case Specialist opportunities on our Veteran Affairs Operations team. You will serve as the face of the organization through direct interactions with military service members, delivering exceptional customer service at all touch points.

Who is Leidos QTC Health Services?

We are the nation's largest provider of disability and occupational health examination services. We are PASSIONATE about our country's veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

What part would you play in this role?

As a Medical Case Specialist, you will work closely with veterans and the Veterans Administration to gather, collect, record, track and verify data and information from multiple sources. You will use software for functional area to schedule appointments and document in the case management systems while ensuring customer service at all customer touch points.

In this rewarding role, you will also:

• Answer phones from automated call distribution system.

• Obtain medical history for specific condition.

• Determine appropriate examinations, tests and specialists required for each case.

• Schedule appointments for examinees including follow-up appointments and rescheduled appointments.

• Verify appropriate CPT and CLIN codes are assigned to each case.

• Ensure all examinees and providers receive necessary documentation.

• Other projects and duties as assigned.

You must have:

• High School diploma, or equivalent (GED) or 2 years of additional relevant experience in lieu of diploma/GED

• Knowledge of anatomy and medical terminology

• Knowledge of Medical scheduling

• Intermediate to advanced computer software skills

Typical Day:

• Mon

• Fri: 8:00 am

• 4:30 pm (CST)

• Positions are located ONSITE at our San Antonio office located 4400 N.W. Loop 410, Ste. 500 San Antonio, TX 78229
• Remote after completion of training

Pay and Benefits:

Starting pay: $ 17.20 per hour with an additional 3% increase after 90 days and another 3% increase after completion of training.

Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Commitment to Diversity

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

• This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.