Medical Call Center Representative

GENERAL JOB DESCRIPTION: Schedule new and follow-up patient appointments in computer system. Complete patient registration for new accounts and update existing accounts in computer system. Perform a variety of clerical duties involved in maintaining patient medical records in accordance with established policies and procedures.

ESSENTIAL FUNCTIONS:

• Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician bibles.

• Work with physician and physician staff to ensure quality patient care and services are provided. Ensure compliance with clinic standards of quality patient care.

• Record all new patient demographics and update existing accounts in Athena.

• Answer inbound calls from scheduling queues, redirecting to appropriate departments as needed.

• Create EMR entries for cancelled appointments.

• Cancel patient appointments as directed by patients, providers, or Service Center Manager.

• Complete all scheduling tasks, messages, requests, referrals, and faxes.

• Return voicemails as well as making second and third attempts to patients who have left voicemails.

• Confirm Appointments as needed.

• Perform audits on physician schedules to capture and correct any scheduling discrepancies.

• Process and complete online appointment scheduling

• All other duties as assigned.

QUALIFICATIONS

Education:

• High School diploma

Experience:

• Previous experience in a medical office setting

• Proficient computer skills - Outlook, general Microsoft Office functionality, copy & paste function, ability to move in and out of applications with ease

Licensure: N/A

Special Skills:

• Knowledge of medical and insurance terminology

• Attention to detail

• Ability to effectively communicate both orally and written

• Ability to work in a fast paced environment

Physical Demands:

• Must have adequate visual acuity to read, the ability to interpret and understand written material.

• Must have full range of body motion including manual and finger dexterity and eye-hand coordination.

Environmental Working Conditions:

• Continuously handle multiple tasks simultaneously and work as a part of a team

• No conditions of chemicals/fumes/odors and dust/messiness