Medical Call Center Customer Service Supervisor - (Kh) Access Center - Full Time 8 Hour Days, Exempt (Salary) Non-Union

University Of Southern California Alhambra , CA 91801

Posted 1 week ago

Minimum Education:

  • High school or equivalent. Associates degree or higher preferred.

Minimum Experience/Knowledge:

  • 3 years, 5 years preferred

  • Experience working in a call center or customer service department in a healthcare environment. Knowledge of HIPPA compliance and various health insurance types.

    Demonstrated interpersonal and organizational skills. Ability to multi-task, implement policies and establish efficient work systems. Knowledge of medical terminology, health plans, ACD reporting and MS Office software. Excellent verbal and written communication skills.

  • 5 Years Combined education/experience as substitute for minimum experience

Supervises the customer service staff of the medical call center that serves as the primary point of contact for access to the USC academic medical centers and the USC Health Sciences Campus. Supervises staff adherence to electronic, voice, text, email and web-based communication information protocols, emergency response alarm protocols and paging system protocols.

Reviews and implements staffing schedules. Provides training, supervision and guidance to other staff. Ensures incoming and outgoing communications achieve highest patient privacy and confidentiality. Resolves patient and visitor enquires and/or issues.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

Read USC's Clery Act Annual Security Report

Required Legal Notices

Certain positions are subject to background screening

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$28680.htmld



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Medical Call Center Customer Service Manager Full Time 8 Hour Days Exempt (Salary) NonUnion

University Of Southern California

Posted 7 days ago

VIEW JOBS 3/15/2019 12:00:00 AM 2019-06-13T00:00 Minimum Education: * Bachelor's Degree or * Combined experience/education as substitute for minimum education Minimum Experience/Knowledge: * 5 Years, Combined education/experience as substitute for minimum experience * Three years experience (7 years preferred) overseeing a customer service function in a healthcare environment. * Knowledge of HIPPA compliance and various insurance types. * Demonstrated excellent interpersonal organizational, and oral and written communication skills. * Ability to multi-task, implement procedures, policies and establish efficient workflows. * Knowledge of patient scheduling and registration, insurance authorization and communication systems. * Knowledge of medical terminology, health plans, third-party insurance, ACD reporting and MS Office software. Required License/Certification: * Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. Plans, schedules, develops and monitors medical call center telephone answering and patient appointment scheduling at the USC Access Center. Manages cross-functional teams assigned by the Access Center Director supporting USC's Hospitals, Clinics and Physician Offices. Has direct responsibility for ensuring task execution, personnel administration, and operational oversight/management. Provides leadership and direction with proven results USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Read USC's Clery Act Annual Security Report Required Legal Notices Certain positions are subject to background screening If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$28918.htmld University Of Southern California Alhambra CA

Medical Call Center Customer Service Supervisor - (Kh) Access Center - Full Time 8 Hour Days, Exempt (Salary) Non-Union

University Of Southern California