3 years, 5 years preferred
Experience working in a call center or customer service department in a healthcare environment. Knowledge of HIPPA compliance and various health insurance types.
Demonstrated interpersonal and organizational skills. Ability to multi-task, implement policies and establish efficient work systems. Knowledge of medical terminology, health plans, ACD reporting and MS Office software. Excellent verbal and written communication skills.
5 Years Combined education/experience as substitute for minimum experience
Supervises the customer service staff of the medical call center that serves as the primary point of contact for access to the USC academic medical centers and the USC Health Sciences Campus. Supervises staff adherence to electronic, voice, text, email and web-based communication information protocols, emergency response alarm protocols and paging system protocols.
Reviews and implements staffing schedules. Provides training, supervision and guidance to other staff. Ensures incoming and outgoing communications achieve highest patient privacy and confidentiality. Resolves patient and visitor enquires and/or issues.
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.
USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at firstname.lastname@example.org. Inquiries will be treated as confidential to the extent permitted by law.
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University Of Southern California