Medical Billing Rep

BAZ Allergy, Asthma, & Sinus Center has recently merged with Allergy & ENT Associates

Our patient volume is growing and we are happy to announce more job opportunities in the billing department!

Location: 505 N. Clovis Avenue

Fresno, CA 93727

Hours: Monday

• Friday

8am

• 5pm and 8:30am

• 5:30pm

BENEFITS:

PTO/Holidays

Health, Dental, & Vision Insurance

401K

Position Summary

This position will offer financial advice and assistance to patients regarding medical bills. They are the liaison between patients and their insurance companies; often coordinating payments and answering questions from both parties. Their job is to handle financial obligations so that patients and physicians can focus on healthcare.

• Manage inbound customer communications

• Answer incoming calls and emails to address customer questions, requests, and issues.

• Advise patient of balances

• Ensure the information given to the patient is accurate and up to date.

• Support CBO reps- Printing, scanning, copying and other office duties as needed

• Process customer payments.

• Sorting and sending mail

• Updating and maintaining various spreadsheets

• Negotiate and strategize patient payment arrangements

• Obtain referrals from Primary Care Physicians

• Review and process patient and insurance company forms

• Attending and participating in meetings, training, and presentations.

• Collecting estimated liabilities from patients.

• Establishing health insurance benefits, conditions, and requirements by making phone inquiries, and by using eligibility systems and the internet.

• Perform other duties as assigned

EDUCATION AND EXPERIENCE

• High school diploma, GED, or suitable equivalent.

• 2+ years of work experience in customer service or related fields.

• Proficient knowledge of medical terminology, billing practices, and coding.

• Proficient computer skills.

• Proficient with MS Office Suites.

• Excellent communication skills, both verbal and written.

• Outstanding people skills.

• Able to work independently

• Bilingual Preferred but not required- English/ Spanish

• Proficiency in MS Office (Excel)

• Excellent time management skills and the ability to prioritize work

• Attention to detail and problem-solving skills

• NextGen (Preferred but not required)

• Problem Solving

• Ability to identify a problem and find solutions effectively

• Safety and Confidentiality

• Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.

• Organization

• Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.

• Professional Maturity

• The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.

• Time Management

• Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

• Active Listening

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Interpersonal Communication

• Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation

• Communication

• The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others

• Physical Demands: Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner.

• Well-lighted, heated and/or air-conditioned indoor clinic office setting with adequate ventilation;

• Moderate noise (examples: business office with computers and printers, light traffic) Typical schedule is Monday through Friday with regular working hours; travel to clinics may be required.