Medical Billing Customer Service Representative

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a RO Customer Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Answering incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm and helpful manner.

• Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism.

• Update patient demographics and insurance information as needed.

• Upon obtaining information to facilitate claim payment, enter necessary insurance data and re-file claims with insurance companies.

• Review patient accounts to determine why there is an outstanding balance and effectively explain the details.

• Process payments over the phone from patients

• Negotiate payment arrangements with patients.

• Explain insurance company's explanation of benefits (EOB).

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations

• Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask

• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

To Ensure Success In This Role, You Must Have:

• High School Diploma or GED

• Experience working in a high-volume call center.

• Proficient computer skills including ability to type 30+ WPM

• Knowledge of medical insurance processes, terminology and explanation of benefits (EOB).