Job SummaryIf you have a keen mind for customer service in addition to money savvy, we would love to have you onboard as a billing clerk. Our compensation package includes three weeks of paid vacation per year, comprehensive health and dental insurance options, and discounts for gym memberships. We would like you to cheerfully greet customers while keeping in mind that they may be stressed about money worries. Thus, we need someone who can walk the fine line between being professional and supportive and being dismissive or overly cheery. This position draws heavily on customer service practices as well as a careful attention to detail.Job Responsibilities
Knowledge of CPT, ICD10,
Full cycle Medical Billing
Knowledge of all payors( Medicaid, Medicare, Commercial Insurance
Payment Posting
Accounts Receivable/Payable
Reimbursement/Credits
Medical Necessity
Job Skills & QualificationsRequired
Minimum of 2 years' experience in a job with billing tasks
High school diploma or GED
Proficient in billing and collections procedures, and in office work
Microsoft Excel *
Preferred
Knowledge of [insert relevant industry such as trucking or medical labs] practices
VIEW JOBS1/22/2021 12:00:00 AM2021-04-22T00:00Job Objectives
Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services such as immunizations. Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines, company policies and procedures.
Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience
Job Responsibilities/Tasks
Customer Experience
* Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
* Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
Operations
* Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
* Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
* Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.
* Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.
* Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
* Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit.
* Follows-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions
* Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
* Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI's with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
* Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
* Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).
People & Performance Management
* Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development.
* Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.
Training & Personal Development
* Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance
* Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company
* Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach
Communications
* Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
Basic Qualifications
* Willingness to obtain BS in Pharmacy or Pharmacist Degree from an accredited educational institution prior to start date.
* Willingness to obtain pharmacist licensure in the states within the district within 90 days of hire per district guidelines.
* Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
* Certified Immunizer or willing to become an immunizer within 90 days of hire.
An Equal Opportunity Employer, including disability/veterans.
Preferred Qualifications
WalgreensPortageIN
VIEW JOBS1/20/2021 12:00:00 AM2021-04-20T00:00Overview
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens pharmacy technician, you'll be front and center - interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals.
* Flexible hours
* Level: Mid-Level
* Travel: 0-25%
Benefits
* Healthcare
Comprehensive health, dental and vision plans are available to employees for themselves and their dependents.
* Prescription coverage
The Walgreens Prescription Drug Plan is designed to help make the cost of prescription medications more affordable for our Walgreens employees and their families.
* Retirement planning/saving
Profit-Sharing and Employee Stock Purchase Programs help employees secure their financial future and reach their retirement savings goals.
* Employee discount
Walgreens employees and their immediate families are entitled to a 15% discount on most purchases at any Walgreens Store and 25% on Walgreens brand products.
* Work & life resources
An integrated employee assistance and work/life program available to all team members and eligible family members.
* Career development programs
Robust career development includes e-learning programs, classroom career development and mentoring.
Responsibilities
* In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
* Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
* Models and delivers a distinctive and delightful customer experience.
Customer Experience
* Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
* Develops strong relationships with most valuable customers.
Operations
* Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
* Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
* Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
* Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
* Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
* Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
* May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
* Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
* Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
* Complies with all company policies and procedures; maintains respectful relationships with coworkers.
* Completes special assignments and other tasks as assigned.
Training & Personal Development
* Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.
* Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
Basic Qualifications
* Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
* Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications
* Prefer six months of experience in a retail environment.
* Prefer to have prior work experience with Walgreens.
* Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
* Prefer good computer skills.
* Prefer the knowledge of store inventory control.
* Prefer PTCB certification.
An Equal Opportunity Employer, including disability/veterans.
The following information is applicable to Colorado only, in accordance with the Colorado Pay Equity Act. In Colorado, an employee in this position can expect a salary/hourly rate between $15.00 and $21.00 depending on experience, seniority, geographic locations, and other factors permitted by law. To review the available benefits, please click here: jobs.walgreens.com/benefits .Walgreens will provide applicants in other states with information related to the positions, to the extent required by state or local law, by calling 1-866-967-5492
WalgreensPortageIN
VIEW JOBS1/13/2021 12:00:00 AM2021-04-13T00:00Healogics is hiring for a Wound Care Center Consultant/Community Education Specialist to join our Wound Care Center team in Portage, Indiana at St. Mary Medical Center
Schedule: Full Time, Monday-Friday, Standard Daytime Business Hours.
The Wound Care Center Consultant/Community Education Specialist represents the hospital and Healogics, and is responsible for ensuring the local visibility of the wound care program. This position's role is to establish and maintain an ongoing relationship between the hospital, the providers and the community, as well as to educate the community about the Wound Care Center services.
All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.
Essential Functions/Responsibilities:
Works directly with the Program Director or Market Director as well as the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and to plan, coordinate, and execute activities directed toward increasing appropriate patient referrals to the wound care center(s).
Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase appropriate wound care center referrals.
Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.
Visits Physician Practices and interacts with key physicians and staff to provide awareness of the Wound Care Center program, using educational marketing materials and documents all physician office interactions and the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.
Attends relevant wound care center meetings to keep up with wound care centers' latest developments.
Communicates on a regular basis with the (C)DO and/or (C)VPO, Market Director, and/or Program Director regarding goals, targets, and other relevant referral development information, as needed.
Performs other duties as required.
Required Education, Experience and Credentials:
Associate's degree in Business Administration, Marketing or Public Relations and four (4) or more years of experience in medical sales/marketing or public relations in the healthcare industry
OR High School Diploma or General Education Development (GED) and six (6) or more years of relevant experience in medical sales/marketing or public relations in the healthcare industry
Experience in arranging visits to physicians and interfacing with those physicians, their nurses and front office personnel
Required Knowledge, Skills and Abilities:
General knowledge and understanding of the wound care industry and trends, as well as familiarity with the local market
Outstanding interpersonal, oral and written communication skills, to include presentation skills in a group setting or on a one-on-one basis
Ability to translate technical language into layman's terms
Outstanding customer service and follow-up skills
Demonstrated relationship building skills
Ability to influence others
Ability to work independently and to be a self- starter
Attention to details
Strong organization, prioritization and time management skills
Analytical and quantitative skills
Ability to work with others and in a team environment
Ability to multi-task and to work in a fast-paced environment
Demonstrated problem solving skills
Proficient in Microsoft Suite (Excel, Word, Outlook, Power Point and Access)
Proficiency in Customer Relationship Management (CRM) system preferred
Ability to maintain clean driving record
The duties required for this position involve driving on behalf of the company. As such, the background check for this position will include both the general background check done for all positions as well as a review of a candidate's driver's license history. When consenting to the background check, candidates are consenting to both screens. Applicable provisions of the FCRA and state law would apply to both screens.
Healogics is the nation's largest healthcare provider for wound care services and offers our consulting services to nearly 800 hospitals throughout the United States. If you would like to join a specialized team dedicated to wound healing and committed to sharing our expertise, apply today.HealogicsPortageIN