Medical Benefit Clerks
Saint Anthony , MN 55421
Posted 4 months ago
ATTENTION MEDICAL HEALTHCARE BENEFIT REPS, WE WANT YOU! IF LOOKING TO WORK ASAP, FOR IMMEDIATE INTERVIEW CONSIDERATION, PLEASE SEND RESUMES TO: OfficeTeam is seeking out candidates to become Customer Service Representatives!
In these positions, candidates are expected to balance exceptional customer service while taking inbound phone calls regarding potential fraud and documenting information based on conversation. If you love to talk to people on the phone, use dual screen monitors to input information, and have an eye for detail, then apply today for positions of a lifetime before they?re gone! Responsibilities:
? Manage and accurately process new prescription orders in accordance with service level expectations. ? Contact patients to confirm medical insurance, demographics, and educate patients on the product/service, and set expectations on product reconciliation. ? Effectively communicate with active and non-active patients to troubleshoot challenges with data transmissions and non-compliance with equipment requirements. ? Identify and respond to patients and/or customer needs and concerns (verbal and/or written) to ensure overall satisfaction. (or positive patient experience)? ? Notify healthcare providers with prescription status or to inform on patient non-compliance. ? Accurately and effectively document all calls and communications in system application. ? Collaborate with internal team and sales organization to answer inquiries and resolve issues. ? Serve as subject matter expert and trainer to other customer support team members. ? Work effectively from a daily task list to address open action items and prioritized needs during the work shift. ? Perform all duties with highest level of integrity and comply with all policies and procedures.
Specialized Knowledge or Skills Required ? Customer Service call center experience with handling high-volume calls, addressing inbound/outbound customer/patient calls. ? Demonstrated understanding of medical insurance and benefits (i.e deductible, co-insurance, OOP, etc.) ? High level soft skills - able to speak clearly, professionally and demonstrate excellent written and oral communication skills. ? Strong proficiency with Microsoft applications and computer data entry. ? Demonstrated independent working skills, completes tasks without appreciable direction. ? Ability to multi-task in a highly dynamic and fast paced situation. ? Ability to maintain a calm demeanor, listen empathetically, and work to resolve customer issues, even when dealing with difficult customer interactions (i.e. ability to de-escalate upset patients/customers). ? Experience documenting calls by typing on a keyboard while speaking with a customer ? Ability to work flexible hours and varying day-time and evening shifts, including weekends. May include overtime as business needs dictate. ? Demonstrated ability to communicate effectively with customers/business partners to answer questions and resolve issues according to department protocols and requirements. APPLY NOW, WHILE JOBS LAST! IF INTERESTED IN THESE JOB OPPORTUNITIES, FOR IMMEDIATE INTERVIEW CONSIDERATION, PLEASE SEND RESUMES TO:
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME Education Required High School Diploma or GED Years of Experience ? A minimum of 3 years? experience in a Customer support function, preferably in a healthcare setting, with demonstrated ability to address customer/patient questions and concerns. ? At least 1-year experience in a high-volume call center addressing inbound / outbound customer/patient calls. Desired/Preferred: ? Bachelor?s degree ? At least one (1) year experience in the medical field or in medical benefits administration providing customer service ? 3+ year of business, sales, and/or customer service related experience ? Knowledge of the medical device business or healthcare environment ? Understand HIPAA, privacy laws, Medicare policies and insurance guidelines. APPLY NOW, WHILE JOBS LAST! IF INTERESTED IN THESE JOB OPPORTUNITIES, FOR IMMEDIATE INTERVIEW CONSIDERATION, PLEASE SEND RESUMES TO:
Employment Type: Temporary